Posting Salary: Recommended Hiring range is $28.19 to $46.19. Commensurate with experience.
Position Summary: Technology Support Analyst II provides technical assistance to UCOP employees for software, hardware, and network systems in a centralized IT environment. Support is provided by phone, email, remote tools, or in person. The Technology Support Analyst II will also participate in replacing and setting up desktop hardware including peripherals. This position requires the ability to collaborate with co-workers, apply urgency to technical situations, provide superior customer service and the ability to thrive in a environment with a varying work day.
Special Conditions of Employment:
Overtime Shift Work Other (Specify Below)
Other Special Conditions of Employment:
Travel to other buildings (OP is multi-location)
Job Close Date:
Screens, refers, creates Help desk tickets for, and diagnoses standard internal inquiries and work requests as they relate to maintenance of computers, application systems, and related technology.
Job Requirements Bachelors degree in computer science / related field or 1-2 years experience providing end user support.
Background check required.
Excellent verbal, written and active listening skills as demonstrated by the ability to effectively communicate technical information to both technical and nontechnical staff. Written work must demonstrate knowledge of correct English grammar, punctuation, spelling and word usage.
Demonstrated working knowledge of software including Windows 10 and Microsoft Office. Ability to install software and applications.
Must be able to understand basic problems from user perspective; resolve basic issues and/or escalates, as appropriate.
Demonstrated ability to maintain strict confidentiality of privileged information, and perform a wide range of duties that require tact, good judgment, diplomacy, organizational skills, flexibility and discretion.
Strong interpersonal and customer service skills as demonstrated by a professional demeanor and the ability to establish and maintain cooperative working relationships with supervisor and colleagues and provide technical support in a rapidly changing environment to a diverse clientele with varying degrees of technical skill levels.
Must be available for a rotational on-call support.
Knowledge of network hardware such as firewalls, switches, routers; how they are used. Required
MCSA or another industry accepted certification.
Demonstrated experience working with a HelpDesk ticket tracking system including opening, prioritizing and assigning tickets and escalating issues.
General understanding of Apple OSX desktop operating systems.
Demonstrated knowledge of Office 365 email and user management in an Active Directory environment. Preferred
About us The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the corporate headquarters to the ten campuses, five medical centers and three Department of Energy National Labs and enrolls premier students from California, the nation and the world.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age or protected veteran status.
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About University of California Office of the President
The Office of the President is the systemwide headquarters of the University of California, managing its fiscal and business operations and supporting the academic and research missions across its campuses, labs and medical centers.