Job ID: 2019-6967 Type: Division of Libraries (LB1082) # of Openings: 1 Category: Libraries New York University
Reporting to Assistant Manager for Circulation Services, the Circulation Services Associate oversees course reserves and microform workflows and services, monitors virtual customer service, and provides student training for a broad range of ADRSS public-facing services, in particular course reserves, microform collection, visitor access programs (Friends of Bobst and MaRLI), and ad-hoc special projects. This position will provide comprehensive and exceptional customer service in-person and online at all Circulation Services desks for NYU Libraries users and visitors. The Circulation Services Associate works closely with ADRSS supervisors to assign, direct, and train student and full-time clerical staff to assist with daily operations of ADRSS units and to coordinate department-wide training for student staff. This position participates in the shared ADRSS supervisory structure and will oversee ADRSS service points one weekend day (including intervening with patrons when necessary). This is a Sunday-Thursday evening position.
Required Education: Bachelor's Degree
Preferred Education: Bachelor's Degree
Required Experience: 2+ years 2 + years of office and customer service experience
Preferred Experience: 2+ years 2 + years of library related work experience
Required Skills, Knowledge and Abilities: Ability to operate basic library equipment (e.g. photocopy machine, computer terminal). Proficiency with Microsoft Office products. Ability to learn job specific computer programs and equipment. Excellent written and oral communication.
Preferred Skills, Knowledge and Abilities: Intermediate proficiency with Microsoft Word and Excel
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/sustainability.
Founded in 1831, New York University is now one of the largest private universities in the United States. Of the more than 3,000 colleges and universities in America, New York University is one of only 60 member institutions of the distinguished Association of American Universities.