Working at MIT offers opportunities, an environment, a culture - and benefits - that just aren't found together anywhere else. If you're curious, motivated, want to be part of a unique community, and help shape the future - then take a look at this opportunity.
BUILDING AUTOMATION SYSTEMS OPERATOR , Facilities-Repair and Maintenance (R&M) , to join the critical 24/7 Operations Center. Will monitor, diagnose, and respond to alarms; coordinate complex response(s) to campus emergencies, e.g., fires, floods, power outages, and HAZMAT spills; utilize a building management system (BMS) to troubleshoot and diagnose responses to multiple environmental systems including air handlers, chillers, boilers, and steam generators; evaluate heating and cooling problems and determine appropriate corrective actions including issuing work orders and dispatching and communicating with field personnel; read and interpret graphics and systems of operation and make system adjustments via the BMS; maintain data integrity of all calls, alarms, and actions using a computerized maintenance management system; operate communications equipment; and handle related duties are needed.
Job Requirements REQUIRED : at least five years' experience in a customer service environment; a high school diploma; demonstrated experience handling multiple priorities, organizing work to meet changing priorities, and working efficiently and effectively under pressure and in emergency situations; proven customer service, interpersonal, and communication skills; attention to detail; ability to handle situations diplomatically and across various levels of the organization; comfort with ambiguity; initiative; excellent problem-solving skills; advanced and varied computer skills, including proficiency with MS Office and willingness and ability to learn other programs; ability to remain stationary for long periods of time and comfort working alone in a secured office environment; and ability to speak, read, write, and understand the English language. PREFERRED : call center and/or dispatching experience; experience in the operation and maintenance of building management systems; and experience with Andover-Continuum, Carrier-CCN, or Siemens-Apogee. Job #18951-6
Internal Number: 18951
About Massachusetts Institute of Technology (MIT)
The mission of MIT is to advance knowledge and educate students in science, technology and other areas of scholarship that will best serve the nation and the world in the 21st century whether the focus is cancer, energy, economics or literature