Division: Enrollment Management and Student Engagement
Evaluation Group: Staff
FLSA Status: Exempt
Starting Salary: $ 35,777.00
Reports To: Assistant Director, Student Financial Services Operations
Positions Supervised: Student Employee positions
The coordinator for student financial services is responsible for organizing financial aid systems and processes to ensure timely and accurate awarding information is available for students, families and employees of Lindenwood University.
Essential Job Functions and Performance Indicators
The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Processes financial aid applications in a timely manner
Awards financial aid per federal, state and institutional policies
Performs federal verifications and resolves aid eligibility issues
Imports and exports data between Lindenwood University and federal and state agencies
Reconciles federal, state and institutional aid programs
Performs return of Title IV calculations
Performs and reviews standards of academic progress
Reviews student aid refund reports for accuracy
Participates in recruiting and other enrollment-driven events, including public speaking and presentations at high schools and enrollment events
Troubleshoots system errors and data imports and exports to ensure timely awarding and disbursing of aid
Communication, Collaboration and Teamwork
Reviews, sends and tracks student financial services’ communications, ensuring timely delivery to students and families
Works with university offices and external constituents to resolve aid processing, certification and disbursement issues
Planning, Organizing, and Accountability
Assists in the preparation and maintenance of student files
Participates in workshops and professional development within the Student Financial Services (SFS) team and with external agencies
Initiative, Problem Solving and Decision Making
Offers ideas and suggestions for improving student financial aid processes
Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence
Job may require other duties as assigned.
Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.
Minimum of 2 years’ experience in financial aid or student accounts receivables
Experience with student financial services model preferred
Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities commonly associated with this position.
Demonstrated ability to work effectively with individuals from diverse communities and cultures
Ability to coordinate with other departments
Strong interpersonal skills and ability to communicate effectively with staff and students
Highly organized with the ability to multitask
Strong professional integrity and ability to maintain strict confidentiality
Ability to use good judgment and think critically
Knowledge of general office software, particularly Microsoft Office Suite and financial aid proprietary applications (Workday, Common Origination and Disbursement [COD], EDExpress and National Student Loan Data System [NSLDS])
Strong public speaking skills
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.
General office setting
Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to work effectively at a computer for up to eight hours daily
Ability to sit for extended periods of time
Regular attendance is a necessary and essential function
Adequately mobile to attend meetings and events throughout campus
Equal Opportunity Employer
Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.
Lindenwood University, often referred to as Lindenwood or LU, is a private, coeducational, liberal arts university located in St. Charles, Missouri. Founded in 1827 by George Sibley and Mary Easton Sibley, it is the second oldest higher-education institution west of the Mississippi River and since 1990 the fastest growing university in the Midwest. The University offers more than 120 undergraduate and graduate degree programs to more than 16,000 students a year through values-centered programs that lead to development of the whole person. Lindenwood is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.