Graduate Aid (Term Position) - Georgetown University Main Campus
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.
Under the general direction of the Associate Dean, the Graduate Aid Program Manager is responsible for providing technology support services and client services for graduate students on the Main Campus; coordinating daily systems operations and batch production scheduling, procedures, and reports that will enhance operational efficiency and administrative decision-making. This position will also provide client services to the increased number of both prospective and current graduate students who are seeking financial aid advising and financial support. This non-traditional population requires a great deal of hands-on and time-intensive counseling about managing their student loan debt, steps to rehabilitate previous student loans if they are currently in default, and how Georgetown awards merit and need-based aid.
This position provides systems applications and support necessary for OSFS staff to administer counseling and application processing services for approximately 15,750 admission applicants and current student aid applicants each year, and to awarding roughly $210 million in aid annually for nearly 5,000 enrolled students in the form of scholarship, stipends, hourly wages, and student loans.
Work Interactions This position reports to the Associate Dean, and has a close working relationship with the Director of Graduate Financial Aid and also works closely with the OSFS Counseling and Client Services staff as well as the Student Loan Services offices and the graduate academic department administrators. It also interacts with the Registrar's office, the Student Billing and Receivables office, University Information Services (UIS), the Graduate School and the various graduate academic departments to include students in SFS, MSB, the Graduate Medical Masters and PHO candidates, and the Mccourt School as well as those in the Graduate School of Arts and Sciences.
A bachelor's degree.
Proficiency in Microsoft Word, Excel, Powerpoint, data analysis tools.
Experience in Customer service.
Communications skills and strong customer service orientation essential.
Creative thinking, self-motivation, accuracy, organizational skills, and attention to detail are all critical to this position.
Knowledge of Banner Student Information System, reporting utilities such as COGNOS for report writing, PC operating systems.
Knowledge of financial aid operations and higher education industry software
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Established in 1789, Georgetown is the nation's oldest Catholic and Jesuit University. Georgetown is one of the world's leading academic and research institutions, offering a unique educational experience that prepares the next generation of global citizens to lead and make a difference in the world.