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Executive Director, Information Management

University of California Santa Cruz

Details

Posted:

December 22, 2020

Location:

Scotts Valley, California

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Salary:

Open

Categories:

Executive, Executive Director

Executive Director, Information Management

Location: Scotts Valley
Job ID: 13889

Initial Review Date (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

The Initial Review Date (IRD) for this job is: 01-18-2021

Dept Marketing Statement
The University of California is the world's leading public research university system. With 10 campuses, 5 medical centers, 3 national labs, and 150 academic disciplines, UC has expanded the horizons of what we know about ourselves and our world. More than 1.7 million UC alumni are living and working around the world.

Founded in 1965, UC Santa Cruz - the seventh UC campus - has consistently been ranked as a premier research institution known for bold ideas and a nontraditional approach to teaching, and is regarded as a preeminent force in the advancement of progressive higher education. It has a three-pronged mission of education, research, and public service.

The campus is situated on 2,000 acres of former ranch land among majestic coast redwoods and overlooking the Monterey Bay, and serves nearly 18,000 undergraduate and graduate students. While UC Santa Cruz is revered for its sylvan beauty, it is located just 30 miles from Silicon Valley, the world's most important and productive center of high-tech innovation.

The quality of UC Santa Cruz's faculty and students shows in its research triumphs. In 2017, Times Higher Education ranked the campus third in the world in research influence as measured by the number of times its faculty's published work is cited by scholars around the globe. We've beaten the odds to make audacious achievements. From saving falcons to peering into the universe and putting organic food on American tables, UC Santa Cruz has become known as the small university where big things happen.

To support this unique campus, the University Relations division is an integrated advancement organization with three primary units: Philanthropy, Alumni Engagement, and Communications & Marketing (including Government and Community Relations). Our Advancement Services, and Operations groups support our ability to successfully engage constituents.

University Relations champions the mission of UC Santa Cruz in many ways, most frequently interfacing with alumni, parents, donors, and friends of the university as we strive to create a culture of philanthropy, strengthen advocacy for the campus, and communicate out about the remarkable achievements of our students, faculty, and alumni.

Information Management is a unit within University Relations that supports the overall fundraising efforts of UC Santa Cruz. Our main goal is to deliver high-quality, client-centered services including gift administration; data management and governance; business analysis, process improvements, and project management; reporting and analytics; and systems that support our University Relations colleagues and partners across campus in helping fulfill the university's aspirations through philanthropy.

Job Overview

Reporting to the Vice Chancellor, University Relations (VC-UR), the Executive Director, Information Management (ED-IM) establishes goal, objectives, work plans, and delegates assignments to subordinate managers. The ED-IM is responsible for managing, preparing, administering, and directing resources allocated to Information Management both as a part of the regular budget cycle and special project allocations. The ED-IM is involved in directing, developing, modifying, and executing policies, procedures, and decisions that affect immediate operations in Information Management, University Relations, Information Technology Services (ITS), and the campus community.

Specifically, the ED-IM manages and leads a team of directors, associate directors, technical, and support staff, who are responsible for the supporting development and alumni relations, to ensure the accurate and timely handling of gift/donor information by processing and management of gifts/pledges/payments and constituent demographic information. Manage division systems, provide support and training, reporting and analytics, and business process analysis and implementation. The ED-IM is responsible for developing and implementing a vision focused on streamlined and automated technical solutions and services to the division of University Relations and campus as a whole. This position proactively works to improve the integrity and availability/accessibility of systems, reports, processes, and data for University Relations and campus purposes.

The ED-IM undertakes a variety of cross-organizational projects, including working with principal and senior officers on campus and system-wide initiatives and committees. The ED-IM is responsible for making and implementing decisions in the areas of unit resource management, financial management, human resources, resource planning, compliance, long range strategic planning and goal setting, performance management and measurement and business process design and implementation. The position entails independent decision-making on highly complex issues, with decisions having a controlling impact on end results. The ED-IM works as part of an integrated leadership team in University Relations developing goals, strategies, staff, resource allocation, and best practices for an organization of service excellence. The incumbent should be an experienced leader with a successful career and proven experience in change management, process improvement, systems implementation, data management, and systems and software support of fundraising with support to University Relations partners and units, such as communications, Development, Government and Community Relations, Events, Donor Relations and Stewardship, Prospect Management, and Alumni Relations.

This role creates partnerships throughout campus, the UC System and the Higher Education field in general, to maximize available best practices, information sharing, data, reporting, and system integrations for the benefit of University Relations, the campus community and the UC System. The ED-IM works closely with counterparts in ITS, Admissions, the Registrar, Student Success, the Data Warehouse, and other key campus partners in developing and implementing protocols, policies, tools, and systems that support systems and data needs campus-wide.

Pay, Benefits, & Work Schedule
Salary Information: Salary commensurate with skills, qualifications and experience.

No. of Positions: 1

Benefits Level Eligibility: This position is eligible for Full benefits

Schedule Information:
Full-time, Fixed
Percentage of Time: 100%
Average Hours Per Week: 40
Days of the Week: Mon-Fri
Shift Includes: Day

Employee Classification: This is a Career appointment

Job End Date: None

Work Location: Scotts Valley

Union Representation: None

Job Duties
50% - Information Management

Lead team in analysis of current business practices, protocols, processes, procedures, training, support, and system solutions that serve University Relations and the campus
Oversee the establishment, enforcement and monitoring of business process controls designed to safeguard the integrity of our donor and financial data and protect assets, in cooperation with our finance function. Serve as the final authority on any such practices
Research and keep abreast of current best practices and technology. Proactively identify and articulate future business and technical data management opportunities and architectures. Create comprehensive proposals and budgets for projects
Working with University Relations staff and leadership, identify opportunities for improvement and recommend changes to policies, procedures, systems, training, and support models, and manage implementation accordingly. Work closely with partners in ITS and Data Warehouse teams to ensure existing systems are incorporated into solutions
Develop, implement, and oversee a team that functions in a model of continuous process improvement. Provide tools and training that maximize team efficiency and efficacy for all tasks, assignments, and areas of responsibility
Oversee the integrity of the information in the database and that all policies and procedures regarding data management and requests are documented and are being handled expeditiously, correctly, and in a consistent manner
Oversee the integrity and functionality of all University Relations systems. This includes related system training, support, business analysis, applications, and the main UR database
Develop and implement performance metrics and review against unit objectives to measure and articulate success of unit as a whole
Develop and monitor operational budget, staff FTE, finances, and human resources. Establish and assure adherence to budgets, special project funding, schedules, work plans, and performance requirements. Regularly update team and division on progress related to projects and work assigned to Information Management
Function as chief communications officer for Information Management creating and implementing regular communications for division and campus on projects, work assignments, significant changes, and other communications as identified
Serve as primary point of contact for UR that are implementing new processes, strategies, systems, or forms to ensure that these transactions and/or functions can be accommodated within current resources or systems and can be processed efficiently and accurately
Provide backup support to the Director of Data Management and the Director of Information Systems as needed. This includes but is not limited to vendor support, team supervision, data governance, campus gift solicitation, acceptance and processing questions, reporting, and UCOP inquiries
Serve as Chair of the University Relations IT Prioritization Committee (UR ITPC) that coordinates, prioritizes, and implements campus and University Relations technical projects
Serve as Chair of the Data Priorities Task Force responsible for identifying data priorities and needs for the division and campus. Build a strategy around shared data ownership and to increase the amount of data available to the campus community through improved tools, training efforts, and building stronger partnerships.
Serves as Lead Project Manager for the CRM implementation Project. Oversees the duties involved to identify, scope, secure approval and funding, and implementation of a new CRM. Serve as manager to project implementation team, including all hiring and management of all positions related to the implementation. Regularly interact with senior campus management to advise, manage, and implement policies, procedures, technical and reporting solutions, and other issues as identified that impact multiple functional areas.

30% - Division Management

Participate as a member of the University Relations Leadership Team. This includes strategy recommendations around initiatives, issues, personnel, budget, systems, policies, and procedures. Provide leadership specifically on issues that pertain to technical and operational solutions that affect immediate and long-term operations.
Provide project management oversight for all projects directed by the VC-UR and regularly report on progress. Manage assignments that regularly require in-depth knowledge of organizational (both division and campus) objectives.
Maintain liaison and develop links with other university departments that do or can assist in the collection and analysis of relevant data (e.g. Admissions, Registrar, Student Affairs, Staff Human Resources).
Represent the VC-UR as assigned on campus committees, task forces, or other work groups.
Represent UC Santa Cruz as assigned on UCOP or external committees, work groups, or task forces.

20% - Unit Management

Instill strong management practices among subordinate managers to create a culture of teamwork, effective collaboration, and timely achievement of objectives, This applies to the Information Management team, the division of University Relations, and the campus as a whole.
In consultation with the Senior HR Operations Manager, responsible for unit HR management including but not limited to employee performance reviews, retention, staff development programs, and implementation of quality improvement practices. Specifically:
- Provide leadership, supervision and development for staff within the group as individuals and as a team.
- Orient, train, mentor, coach and develop staff members, encouraging an appropriate level of independence and supporting professional growth.
- Determine staffing needs, design jobs, write/update job descriptions, allocate staff and assign duties accordingly, consistent with the budget, organization structure and workload demands. Recommend hiring of new employees, salary actions, corrective action, and performance evaluations. Plan for succession and staff turnover.
- Identify the current and long-term development/training needs of individuals and groups, including technical and interpersonal skills, and provide or facilitate access to appropriate learning opportunities.
- Develop an annual training plan for self and team. Approve professional development expenses.
- Establish, communicate, monitor, and reinforce staff accountabilities and performance expectations. Perform an annual performance evaluation.Develop and implement systems for identifying and satisfying communication needs of staff, including organizing and leading staff meetings.
- Foster a positive work environment, characterized by open communication, collegiality, support, accountability and motivation to optimize staff performance, satisfaction/morale and retention.

Required Qualifications

Bachelor's degree in related area and / or equivalent experience / training.
5+ years of experience managing an information technology organization, or an equivalent combinationcombinaton of education and experience.
Strong demonstrated leadership ability; able to manage a large unit and also interact effectively with staff at all levels within the university.
Strong customer service focus.
Self-starter, ability to work independently, possesses entrepreneurial approach to work with orientation to results.
Excellent analytical and problem-solving skills; ability to exercise sound judgment.
Experience in higher education advancement services; knowledge of university financial and administrative policies.
Experience with fundraising and relationship management systems and managing the data stored in these systems.
Proven ability to set priorities and achieve timely progress toward goals is essential.
Knowledge and firsthand experience in continual process improvement and system analysis.
Strong organization, written and communication skills with ability to communicate effectively with staff of varying technical ability.
Experience overseeing customer support and training to users of information systems and related processes.
Demonstrated experience and skill with supervisory, management, and leadership to effectively recruit, select, train/motivate and evaluate staff performance.
Demonstrated experience and extensive technical knowledge of system administration, database management and reporting, networking, programming, and documentation techniques in a decentralized environment.
Knowledge of university gift processing and acceptance policy and administration environments and associated IRS regulations and financial standards for gifts including endowment.

Special Conditions

Selected candidate will be required to pass a pre-employment criminal history background check.
Ability to work occasional nights and weekends as required.
Ability to work long periods of time at a computer with or without accommodation.
Will be required to complete Title IX (Sexual Harassment) training every two years.
Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

Safety Statement
All UCSC employees must know and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

How to Apply
Attach your resume and cover letter when applying to this job opening. Do not attach any documents to 'My Activities'. Select How to Apply for more instructions and information.

EEO/AA
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=13889&PostingSeq=1

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

Internal Number: 2108094

About University of California Santa Cruz

UC Santa Cruz is a public university like no other in California, combining the intimacy of a small, liberal arts college with the depth and rigor of a major research university.

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