Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,377 full-time undergraduates and 4,420 graduate and professional students. Ranked 37 among national universities, Boston College has 878 full-time and 1,201 FTE faculty, 2,750 non-faculty employees, an operating budget of $1 billion, and an endowment in excess of $2.2 billion.
Basic Function and Responsibility This Temporary non-benefited position would cover the needs of the operation for basic shift running responsibilities to include cash handling, customer service, accurate food portioning, proper equipment use, food safety and sanitation and overall policy compliance. In addition, may possibly oversee a small function during the shift. Must demonstrate hands on personnel management, customer service, leadership, and have a strong desire for providing quality food and beverage products to our guests in a courteous, friendly and effective manner.
Specific Duties Oversee a dining operation for a specific shift to include high quality food presentation, cash systems and settlement, opening/closing shift checklist, correct signage, equipment use and maintenance. Provide excellent customer service by proactively responding to inquiries and needs of employees and customers during the shift, communicating feedback and resolution to senior managers. Monitor cashier functions, operation, and reports before, during, and after meal periods. Supervise all employees (benefitted, temps & students) to uphold and enforce ServSafe standards throughout the shift. Ensure that BC Dining policies, procedures, and protocols are consistently upheld. Actively demonstrate and mentor/teach staff (students especially) how to properly handle and serve food, use equipment, greet customers and follow our Gold Standards. Administer corrective feedback to employee at time of infraction then provide detailed communication of issue and employee feedback to direct reports for next steps. May be asked to participate in the corrective action process when senior management addresses.
Communicate effectively via established protocol for certain tasks such as Kronos, work orders, accident reports, disciplinary issues and miscellaneous shift challenges and/or updates. May assist with execution of special events and catered functions. Perform other related duties as assigned.
Supervision Direction given by the unit's senior managers. Supervision exercised over all employees assigned to the shift.
Hours: May work up to 18 hours per week. Schedule: Flexible hours - May work days, evenings and weekends
Education: A Bachelor's degree preferred, Associate's Degree required or equivalent combination of experience. ServSafe Food Safety certification required.
Experience: Supervisory experience with ability to motivate. High quality standards as well as exceptional knowledge of food service procedures and practices.
Skills: Ability to manage and work effectively with students, faculty, and staff clientele in a high volume and fast-paced environment. Good leadership, clear communication and human relations skills with professional style necessary. Must be able to multi task, be self-motivated, highly energetic, organized, and results-oriented. Bi-lingual English/Spanish skills and computer literacy helpful.
Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:
Tuition remission for Employees
Tuition remission for Spouses and Children who meet eligibility requirements
Generous Medical, Dental, and Vision Insurance
Low-Cost Life Insurance
Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
Boston College conducts background checks as part of the hiring process.
Boston College is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of any legally protected category including disability and protected veteran status. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at https://www.bc.edu/offices/diversity .
Boston College is one of the nation's best and most selective universities, with U.S. News & World Report ranking Boston College 31st among national universities, and Forbes ranking it 26th in its 2012 America's Best Colleges listing. Boston College confers more than 4,000 degrees annually in more than 50 fields of study through eight schools and colleges. Faculty members are committed to both teaching and research having earned nearly $60 million in research grants in the last year alone. The University has made a major commitment to academic excellence. As part of its Strategic Plan, Boston College is in the process of adding 100 new faculty positions, expanding faculty and graduate research, increasing student financial aid to more than $128 million annually, and widening opportunities in key undergraduate programs, such as international study, internships and student formation.