Monitor all the software application required for the successful daily campus store and retail operations. Collaborate with system provider to ensure proper integration of the applications. Work closely with provider and related vendors to troubleshoot problems. Maintain and respond to help ticket system to address performance issues. Develop test plans to verify logic of new or modified applications. Install and monitor required updates to keep system running optimally. Maintain system documentation, formulate, and define system scope and objectives based on changing user needs. Understand the workflow and process requirements of business units related to the application. Provide advice and training to end users. Analyze and revise existing system logic difficulties and documentation, as necessary. Maintain compatible system hardware and suggest upgrades as appropriate. Install, or upgrade system software where appropriate provide routine automation; maintain security policies; troubleshoot; train or supervise staff; or offer technical support for projects. Work collaboratively with the staff of ITS and Data Systems of Auxiliary Services where appropriate to maintain university compliance and security.
Internal Number: 85799
About Syracuse University
Syracuse University is a place where talent, desire, and opportunity thrive. In 12 different schools and colleges that span the liberal arts and professional disciplines, students, faculty, and staff from diverse backgrounds come together to learn, create, and break boundaries.
The University is also a vital part of the community, providing services as well as being a leader in employee benefits, work-life and organizational development, training, student employment, staff relations, and workforce diversity.
Syracuse itself is located at the crossroads of New York State, and offers a lush landscape of seasons. From fun-filled summers in the Finger Lakes to snowy winters that thrill outdoor sports enthusiasts, the area truly has something for everyone.