Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
The Change Manager, together with the customer-focused program team, will be responsible for the delivery of integrated, responsive, and secure technology services that advance the University Advancement mission. Working with Senior Director of Administration and Director of Innovation and Effectiveness, the Change Manager will also provide expertise on non-technology projects and initiatives to support employees in the adoption of new changes.
The Change Manager will partner closely with the Director to deliver a comprehensive change management plan as part of an integral strategy for the systems replacement program. The Change Manager will serve as part of a team that will play a central role in developing and implementing plans to create awareness, understanding, engagement, acceptance, and adoption of new systems, as well as new processes and ways of working.
The Change Manager will use analytical skills to evaluate our operations, including current- and future-state business processes and organizational structure. The Change Manager will follow industry standard change management methodology and will consider all inputs and best practices when developing a change management framework that includes communication and training. The Change Manager will be responsible for analyzing key success metrics to measure adoption and user experience and will collaborate with the program team to continuously improve the new systems.
PRIMARY DUTIES AND RESPONSIBILITIES:
Change Management and Innovation:
Assist in developing change management strategies and associated end-to-end implementation plans in support of new initiatives, including the University Advancement systems replacement project.
Activities may include, but are not limited to, stakeholder identification and outreach, change network development and management, organizational design and readiness assessments, communication development, resistance management, and a training needs assessment.
Collaborate with executive management and sponsorship to determine potential risks to adoption or service gaps and champion for the improvement of service offerings and technology utilization.
Implementation and Communication:
Contribute to and support efforts related to all change initiatives. Work with liaisons across the department and university to help assure that planning and execution of deliverables meet objectives and deadlines.
Encourage communication and cooperation among internal departments to ensure alignment and assist with risk management efforts.
Partner with the training team to create innovative and well-integrated approaches that tie change strategies together with learning and development approaches, communications, materials, and timeline.
Provide coaching and deliver training to managers, staff, and teams related to change and innovation, as assigned.
Build and maintain collaborative working relationships with internal and external customers to develop a deep understanding of their needs, the needs of their constituents, and their business practices.
Planning and Evaluation:
Research and develop a high-level understanding of technology and other services, and apply knowledge and fundamental concepts, practices, and procedures.
Examine market trends to assist in developing ways for the department to remain competitive.
Research best practices; evaluate and master new tools and templates to support organizational and communication needs. Demonstrate strong knowledge of fundamental concepts, practices, and procedures.
Perform other duties as assigned.
Bachelor’s degree in business or related field, plus a minimum of five years of related professional work experience, including communication and training development and delivery for innovation initiatives.
Team Skills: Ability to support teammates at all times to maintain a productive, energetic, and efficient program team. Ability to communicate effectively and frequently both verbally and in writing with other members of the team. Ability to foster collaboration among internal departments and individuals. Ability to collaborate with other teammates to provide assistance and expertise, as well as to receive expert input and assistance from others delivering the best solution and experience for the university.
Customer Service: Possess an aptitude for patience, professionalism, tactfulness, and empathy. Enthusiastic and committed to helping others and exhibit the ability to quickly assess the specific needs of the customer to determine an appropriate course of action. Ability to quickly defuse stressful or anxious situations.
Strong technical and analytical skills.
Strong knowledge of fundamental concepts, best practices, and procedures of organizational development, communications, and business process improvement.
Critical attention to detail, deadlines, and reporting.
Experience working at an advanced level with Microsoft Office applications.
Excellent interpersonal and verbal communication skills, and empathy.
Excellent organizational skills and proven ability to prioritize and manage multiple tasks within established and changing deadlines.
Ability to work independently and collaboratively as part of a wide variety of teams.
Self-motivated, flexible, and easily adaptable to changing needs. No job is too big or too small.
Ability to interact and present to a diverse range of audiences.
Able to comprehend complex technology projects and translate into simplified key messages for general audiences.
Able to understand, assess, and navigate the political environment.
Experience working in advancement and/or higher education.
Prosci Change Management Certification or other change management certification is a plus.
Understanding of and experience with IT, enterprise resource planning systems, and organizational change management projects.
Demonstrated experience working with senior-level management, and providing one-on-one coaching and training delivery.
Demonstrated ability to achieve results in large, complex organizations.
Demonstrated experience managing projects and process improvements, and analytics.
The hiring range for this position is $64,854 - $84,365 annually.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Internal Applicant Instruction:
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of University Advancement. This position is for the Danforth Campus.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.