1. Leads a unit or function, including overseeing and coordinating projects or work processes, and distributes the work of a minimum of two full time employees. 2. Plans and coordinates installations and repairs projects based on independent interpretation of blueprints and other documents. Diagnoses equipment malfunctions. 3. Repairs voice and data equipment. 4. Establishes time and cost estimates. 5. Maintains accurate records of staff hours and materials used. 6. Reports and monitors service order changes. 7. Maintains and repairs telecommunications systems and equipment according to manufacturer recommendations and specifications. 8. Selects course of action for the reconfiguration networking and paths of voice and data circuitry to ensure optimal and appropriate data transmission. 9. Trains, instructs, and provides guidance for regular, student, or temporary workers in their duties. 10. Performs other duties as assigned.
Preferred Education: Four years of hands-on and technical leadership experience supporting an enterprise-level VoIP environment of at least 5,000 lines. Demonstrated planning and operational experience supporting emergency communications services - including kiosk calling stations and alarm lines. Experience in relationship management.
Preferred Education, Experience and Skills: Four years of hands-on and technical leadership experience supporting an enterprise-level VoIP environment of at least 5,000 lines. Demonstrated planning and operational experience supporting emergency communications services - including kiosk calling stations and alarm lines. Experience in relationship management.
Required Skill/ability 5: Proven understanding of the following VoIP protocols, terminology, and components such as: SIP. H.323, SCCP,MGCP UNISTIM; RTP and the signaling protocols are used to establish an RTP session; Codecs; Network qualitymetrics such as packet loss, delay, jitter and MOS score; and CUCM, CUC, CUBE, VGs and DSP farms.
Posting Position Title: Telecommunications Technician 3A
Required Skill/ability 3: Exceptional written and oral communication skills in the development and maintenance of documentation -including system planning, deployment, training, inventory, procedural and business continuity materials.
Work Week: Standard (M-F equal number of hours per day)
University Job Title: Senior Telecom Specialist
Required Skill/ability 1: Operational experience supporting Cisco Unified Communications Manager, Packaged Contact Center Enterprise, Session Initiation Protocol and similar technologies.
Required Skill/ability 4: Demonstrated understanding of several networking protocols, terminology and components such as: OSI Model,DHCP and DHCP Options, DNS and DNS record types, packet captures and identification of SIP, SCCP and RTPtraffic and firewall rules and ACL's.
Required Skill/ability 2: Ability to track and facilitate multiple tasks concurrently, while properly prioritizing and accurately completing them in a customer-facing and highly available environment. Ability to resolve technical problems independently.
Eight years of related work experience, six of them in the same job family at the next lower level, and a high school level education; or six years of related work experience and an Associate's Degree; or two years of related work experience and a Bachelor's Degree; or an equivalent combination of education and experience.
Internal Number: 63812BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.