The CO Medical Office Coordinator will coordinates activities and provides secretarial support for a multi-faceted medical and/or surgical practice to ensure a smoothly functioning office and good patient relations. Interacts with patients, patients’ family members, referring physicians, and third party carriers with regard to patient-related issues.
Reports to an administrative supervisor or manager.
Specific Duties & Responsibilities
Coordinates a multi-faceted clinical/research office. Provides patient care coordination, serving as liaison between patient /patient’s family and the medical team. Examples of activities include: responding to patient questions; prepare prescription/medication refills and route to provider for electronic signature; collect outside medical records on behalf of patient and scan to EMR; answering patient questions and/or referring them to appropriate resources, e.g., RN, NP/PA, ER and/or to a more appropriate health care provider; relaying messages to physician(s); coordinate follow-up appointments
Assists patients, patients' families, referring physicians, and third party carriers to resolve patient related issues.
Works with others to ensure that patients have appointments for consults and ancillary services as required. Obtaining insurance authorizations for all appointments and ancillary services as required.
Uses EPIC to view clinical activity/information, manage messages, enter telephone encounters, print letters, review clinical information and print records, scanning, eRX refill and orders messaging to prescribers.
Provide patients with information on physicians, directions to locations, and educational materials. Answer patient or physician questions. Comply with JHM’s confidentiality and HIPAA standards.
Interviews callers to obtain full understanding of the information is being requested. Provide high quality customer service. Responsible for satisfying the customer and maintaining the image of JHM.
Obtain pre-certifications as required by patient’s health care insurers or managed care providers.
Maintain familiarity with various types of medical insurance to determine patient’s eligibility. Informs patient of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
Arranges or assists in making routine travel and accommodation arrangements for patient.
Prepare routine correspondence and reports using medical terminology.
Researches and prepares specialized reports and budgets.
Provides routine office support, answers phones, greets visitors, maintain calendar, arranges meetings, sorts and responds to mail, files, maintains office equipment, and makes travel arrangements.
Coordinate provider’s clinical activities with academic, research and administrative activities in the provider’s calendar.
Initiate Disability/ FMLA paperwork on behalf of patient.
Prepare letters to/from referring providers, return to work, school excuses, etc, if not generated electronically from EMR.
Stay current with communications and the processing of information via communication channels such as: email, interoffice memos, staff meetings, and web alerts. Make use of Hopkins intranet sites, directories, manuals, and publications; deliver outside films and slides for internal reading; arrange routine admissions, only with completed bed reservation form from admitting provider.Mail results letters generated by clinical team.
Facilitate My Chart activation and message routing.
Minimum Qualifications (Required)
High School Diploma/GED
Two (2) years secretarial experience.
Additional education may be substituted for years of related experience. JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Final applicant for this position may be required to complete skills assessments appropriate to position description.
Two years college or equivalent work experience.
Two years medical office experience preferred.
Medical terminology preferred. Experience in the Johns Hopkins system strongly preferred.
Special Knowledge, Skills, and Abilities
Computer skills and organizational skills required.
Classified Title: Medical Office Coordinator Working Title: CO Medical Office Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Hourly Pay Rate Range: $15.26 - $21.00 /Commensurate with Experience Employee group: Full Time Schedule: Monday - Friday, 8:30 am - 5:00 pm / 40 hrs per week Exempt Status: Non-Exempt Location: 04-MD:School of Medicine Campus Department name: 10003523-SOM Neuro Neurological Oncology Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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