Caltech is a world-renowned science and engineering institute that marshals some of the world's brightest minds and most innovative tools to address fundamental scientific questions. We thrive on finding and cultivating talented people who are passionate about what they do. Join us and be a part of the diverse Caltech community.
This full-time position will report to the Faculty Housing Office and is responsible for providing day-to-day cleaning, customer service, and unit turnover services to Faculty Housing. Including but not limited to apartments, condominiums and single-family homes. Provides assistance with various projects and events, while ensuring a safe, clean and well-maintained living environment for approximately 90 Caltech Faculty Housing units supporting faculty and visitors. Must be able to provide professional customer service to internal and external customers. Resolves routine problems in a thorough and timely manner either with a team of maintenance workers or unsupervised.
This position has an Organizational Critical reporting designation. An employee designated as organizational critical is expected to report to campus as soon as possible to assist in Division/Department response and recovery efforts.
Provide turnover and housekeeping services of recently vacated apartments, condos, and single-family homes, including but not limited to: deep cleaning, light cleaning, outfit furnished units with basic housewares, remove linens and bedsheets, make beds, and report damages.
Provide high level of customer service to tenants, respond to requests, and assist with daily questions.
Provide access to vendors and shops, including quality control of final product.
Collaboration with various shops in the Facilities Division to achieve skilled trades work and meet turnover and check in timelines.
Develop and maintain knowledge of various units and properties and their characteristics.
Conduct periodic inspections of all Faculty Housing properties and fire extinguishers.
Deliver, move, and/or install large and small furniture pickup and delivery of boxes, parts or supplies.
Faculty Housing stockroom cleaning, organization, management, ordering, and forecasting.
Assist Operations Specialists in maintenance tasks and moving as required.
Other duties as assigned.
Must have a minimum of 2 years of experience in custodial, maintenance, or hospitality service.
Must possess exemplary customer service skills and be able to deal with people under stressful circumstances.
Must have a valid California driver's license at the time of employment and be able to maintain it throughout the course of employment.
Ability to multi-task and prioritize in a busy, fast-paced, dynamic environment.
Must have basic computer skills and be able to perform basic tasks on iOS devices.
Must be able to lift up to 60lbs. Must be able to use ladders, stand, walk, kneel and crouch for extended periods of time.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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The California Institute of Technology (Caltech) is a world-renowned science and engineering research and education institution, where extraordinary faculty and students seek answers to complex questions, discover new knowledge, lead innovation, and transform our future.