The MBA Financial Aid Office is seeking a specialist to provide administrative support involving customer service and advise students on Harvard Business School (HBS) financial aid policies and procedures, debt management resources. Support the second-year financial aid team with exit counseling, refunds, and document processing.
Primary front-line contact for students on the phone, over email, and in person
Advise students on Financial Aid policies and procedures, debt management and sources of funding
Assess private loan eligibility. Certify and monitor loan applications, coordinate with outside lenders
Using judgment to index and assess financial aid documents for EC students and determine completion of documentation. Generate award letters appropriately
Support EC student team with exit counseling
Reconcile student aid funds monthly using the University wide FARS system
Create report for term start up refunds and assess the accuracy of the group of student eligible refunds. Prepare Student Bill refunds and anticipated aid files while following appropriate financial controls
Provide general support to career support and other programs as needed
Other duties as assigned
This position is approved for a 2-year term (with the possibility of renewal/extension) which begins on the person's first day of employment. This 2-year term limit does not apply to current Harvard employees.
During the current period of COVID-19 related restrictions, this position may start as a remote position with the transition to onsite at HBS campus in Boston, MA when the office reopens.
While we continue to monitor the evolving COVID-19 guidelines and restrictions, we appreciate your understanding and flexibility with our interview process. Please note that we will be conducting interviews virtually (phone and or Zoom) for selected candidates until further notice.
Harvard Business School will not offer visa sponsorship for this opportunity.
Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here.
Salary Grade: 053
Union: 55 - Hvd Union Cler & Tech Workers
Three or more years of related experience
Bachelor's degree preferred
Technical Skills (MS Office Suite, Outlook)
Must have a high attention to detail
Good interpersonal and customer service skills
Communication skills (written and oral)
Facility with technology/capability to master new technology skills.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 53332BR
About Harvard University Business School
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.