The Medical Office Coordinator provides a broad range of administrative support to the Patient Access Center for the Eye. Responsibilities include assisting with daily administrative operations, coordinating and scheduling complex appointments, preparing correspondence, answering telephones, coordinating special projects, and records maintenance.
Coordinate activities to provide administrative support for a multi-faceted clinical office to ensure a smoothly functioning office and excellent patient relations. Work with others in a team environment. Display responsible behaviors, communicate effectively to others and function as a member of the healthcare team. Demonstrate problem-solving skills as they relate to patient care activities. Provide guidance for and act as a role model for other staff in the clinical area.
Interact with patients, patient’s families, referring physicians and third-party carriers with regard to patient related issues. Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins. Maintain accurate information on each patient to facilitate the patient’s encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in and check-out. Research and rectify billing inquiries. Provide backup coverage for the front desk.
Specific Duties & Responsibilities
Performs scheduling and pre-authorizations for minor procedures.
Discusses patient charges, if appropriate, with patients and/or patients' families. Refers patient to appropriate office if financial counseling is necessary.
Assists with basic insurance and third-party queries and explains payment policies. Assists with back office duties to ensure consistent patient flow.
Maintains familiarity with various types of medical insurance to explain these plans.
Ensures third-party payment by working with insurance companies and patients to obtain necessary referrals, pre-certifications, authorizations, etc., (for the professional fee as well as hospital charges).
Works with social worker to assist patients in need.
Provides backup coverage for front desk to include answering telephones, message retrieval and patient scheduling.
Coordinates visits either within the department or between several departments.
Registers patients for clinical appointments using computerized database.
Collects time of service payments, issues receipts, and prepares cash settlement records.
Operates personal computer to access e-mail, electronic calendars, and other basic office support software.
Coordinates with other office staff about any appointments/surgeries to be rescheduled, handles rescheduling of appointments as needed, and follows-up to ensure all appointments are rescheduled.
Perform other duties as required.
May perform duties of a sensitive and confidential nature.
Minimum Qualifications (Required)
High School Diploma/GED.
Two (2) years secretarial experience.
Additional education may be substituted for years of related experience. * JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. *
2 years secretarial experience, medical office and/or surgical scheduling experience.
Experience in the Johns Hopkins system strongly preferred.
Special Knowledge, Skills, and Abilities
Excellent organizational skills.
Outstanding verbal and written communication skills.
Professional maturity, appearance and demeanor required.
Ability to work independently and handle multiple tasks simultaneously.
Ability to establish priorities.
Advanced computer skills.
Knowledge of medical terminology.
Knowledge of medical insurance requirements.
Ability to interact well with staff, patients and physicians.
Ability to think dynamically and take the initiative to effectively and creatively solve problems.
Classified Title: Medical Office Coordinator Working Title: CO Medical Office Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Hourly Pay Rate Range: $15.26 - $21.00 /Commensurate with Experience Employee group: Full Time Schedule: Monday - Friday, 8:30a-5:00p / 40 hrs per week Exempt Status: Non-Exempt Location: 04-MD:School of Medicine Campus Department name: 10003002-SOM Oph Residency Service Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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