Working collaboratively across the Division Nephrology, the Medical Office Coordinator is responsible for overseeing the day-to-day activities of multi-faceted, high volume medical practices to ensure a smooth-functioning office and excellent patient relations. Providing support in a team-based, service-oriented environment to multiple physicians and nurse practitioners, the Medical Office Coordinator is responsible for a variety of interactions with patients, insurance companies, schedulers, and other health professionals in preparation for and following up from the clinic visit. In addition to the clinic support responsibilities, this position will perform other administrative functions to ensure the successful operations of the Division’s clinical practice. Serving in a Division that exceeds national benchmarks for employee engagement, this position is responsible for providing excellent service, resolving patient problems by taking appropriate action or referring to other resources, and regularly performing duties of a sensitive and confidential nature.
Specific Duties & Responsibilities
The MOC will support physicians who practice at Johns Hopkins Hospital, Bayveiw Medical Center, satellite outpatient clinics, and through telemedicine.
Handle incoming requests from patients and ensure that issues are resolved promptly and thoroughly
Communicate with patients regarding any changes to their appointments, required labs prior to appointments, or other matter that impact their appointment.
Support our team-based telemedicine workflow by helping patients setup and troubleshoot video software required for each appointment.
Provide quality service and support in a variety of areas which may include, but are not limited to, scheduling, registration and care coordination
Support physicians with insurance preauthorization and single case agreement processes by submitting necessary clinical information as instructed by the physicians
Coordinate follow-up office visits by providing information about treatment, and testing locations
Schedule lab tests and other procedures, and/or coordinates with other areas to complete the scheduling process
When a physician’s clinic is cancelled, call patients to re-schedule physician and/or testing appointments pertaining to that visit
Refer patients to Access Services to schedule appointments
Participate in multi-party conversations to ensure appropriate timing of services and medical records as required by physician
Provide administrative support for medical matters on behalf of physicians
Complete divisional requests for filing, faxing, scanning, copying, answering phones, sorting mail, data entry, and other tasks
Coordinate with patient and/or referring physicians to obtain outside medical records.
Refer patients to appropriate resources/clinical areas
Send out letters and post op information to referring physicians
Receive completed and signed forms requested by the patient such as: Disability, Family Medical Leave, Workers Compensation, Medical Assistance Application, MVA, etc.
Proactively review upcoming clinic schedules to identify potential issues, propose solutions, and fill vacant slots
Identify and triage requests for urgent appointments and taking the appropriate action to resolve issues
Provide cross-coverage to other Medical Office Coordinators within the Division
Other duties as assigned
Minimum Qualifications (Required)
High School Diploma/GED.
Two (2) years secretarial experience.
Additional education may be substituted for years of related experience. * JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. *
Special Knowledge, Skills, and Abilities
Operating a personal computer with tasks such as accessing e-mail, electronic calendars, the Epic electronic medical record, and other clinical information systems/ office support software.
Good oral and written communication.
Ability to communicate with all levels of University and Hospital personnel, outside vendors, patients, and patient families
The incumbent will be expected to successfully complete and maintain proficiency in required clinical information systems, scheduling systems, and other required training.
Classified Title: Medical Office Coordinator Working Title: Medical Office Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Hourly Pay Rate Range: $15.26 - $21.00 / Commensurate with Experience Employee group: Full Time Schedule: Monday - Friday, 8:30am-5:00pm / Exempt Status: Non-Exempt Location: 33-MD:Johns Hopkins Bayview Department name: 10002817-SOM DOM Pulmonary Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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