Reporting to the Assistant Director for Housing Technology, the Housing Technology Manager is responsible for providing and overseeing computing support for students and staff in the residence halls and for the administrative staff of Housing & Residence Life.
Directly supervises and manages the housing technology student support staff who provide tier one support for students and staff living in the residence halls.Â
Under the direction of the Assistant Director of Housing Technology, the Manager plans and executes the implementation and development of department systems projects, supports the technology needs for the summer conference program, coordinates the maintenance and upkeep of Housing & Residence Life computer and printer hardware, and facilitates after-hours support for students and staff. Â
Manage selection, training, and supervision of student staff with varying levels of technical proficiency.
Supervise and lead staff by developing events and initiatives that meet staff professional and technical training needs, provides coaching and guidance.
Perform a wide range of system administration duties on systems and network as necessary for their proper functioning.
Evaluate, test, and deploy all software and hardware upgrades to the systems infrastructure.
Install and configure systems software, tools and utilities.
Escalate and resolve all issues and problems as reported.
Develop and implement policies for server administration and access in consultation with the Assistant Director. Review security policies and procedures for all servers. Manage user accounts on all systems and in cooperation with IT Services.
Coordinate regular and on-demand system upgrades, backups and recoveries.
Collect and review system data for capacity and planning purposes.
Assist in developing, implementing, testing and maintaining server level disaster recovery plans in cooperation with IT Services.
Monitor all servers, applications, network and services using combination of tools to ensure high availability and adherence to service level expectations.
Provide and manage end-user hardware/software support to departmental staff and users. Manage and prioritize multiple projects and processes.
Provide emergency on-call and on-site support, including some weekends. Liaison with IT Services and deal directly with vendors.
Maintain up-to-date knowledge of emerging IT systems, tools and technologies. Research, evaluate and recommend system technologies to support enterprise requirements. Maintain and create technical and user documentation.
Installs, configures, and maintains operating system workstations and servers. Performs software installations and upgrades to operating systems and layered software packages. Monitors and tunes the system to achieve optimum performance levels, acquiring higher-level skills in the process.
Ensures integrity by implementing appropriate routine software and hardware solutions. Conducts routine hardware and software audits of workstations, backing up all information.
Performs other related work as needed.
Bachelor's degree or higher in a computer science or related field.
System administration and user support.
Supervising in a technical environment.
Expertise in managing and troubleshooting basic hardware compatibility issues, networking problems, and operating system problems, particularly within the Windows and Apple operating systems.
Expertise with application support, including Microsoft Office Suite (Word, Excel and Outlook) & Adobe Creative Suite.
Managing networked servers and workstations with knowledge of TCP/IP network services, systems utilities, hardware installation, and OS installation, including Microsoft Windows Server and Linux systems (Arch & Debian).
Project management and customer service experience.
Technical Skills or Knowledge:Â Â Â
Proficiency in system and network administration.
Google Suite and related products.
Virtual machines and cloud hosted solutions.
Digital signage and streaming IPTV is a plus.
Working knowledge of Unix/Linux.
Knowledge of backup technology and other monitoring and automated systems management technologies.
Technical knowledge of current software protocols and Internet standards.
Outstanding deductive and investigative skills to identify and diagnose complex, non-intuitive technical problems.
Excellent supervisory skills
Expertise in the area of group technology and its role in broader IT strategy.
Excellent listening skills with the ability to empathize and focus on client service.
Ability to communicate technical information to a non-technical audience in a clear and coherent manner.
Ability to learn new procedures, techniques, and approaches quickly.
Ability to work under pressure and manage multiple priorities with shifting deadlines from various constituents.
Strong written and verbal communication skills, attention to detail, and the ability to work successfully as part of a team.
Demonstrated understanding of the developmental objectives of the college student experience.
Goal oriented with the ability to take initiative and independent action in a collegial working environment.
Integrity and credibility to work with sensitive data, including the ability to handle urgent matters with maturity and confidentiality.
Ability to work independently with minimal supervision as and also function as part of a team.
The standard work week is Monday through Friday. Additional hours may be required during University or department emergencies. Dates and times will be determined as issues arise and may include night and/or weekend work.Â
Additional hours may be needed to open and close the residence halls (typically the first and last week of each quarter).
Cover Letter (preferred)
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Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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Internal Number: JR10246
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