The Enterprise Information Services (EIS) team at Cedars-Sinai understands that true clinical transformation and the optimization of a clinical information systems implementation is fueled through the alignment of people, processes, and technologies.
Why work here?
Beyond an outstanding benefit package, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the standard of patient care we strive for.
What will you be doing in this role:
Responsible for application development supporting business objectives while providing expertise in all phases of the software development lifecycle (conception, design, testing, production, and maintenance). Analyses, designs, and builds applications using standard application design patterns and detailed approaches to application integration. Works on new and existing applications. Performs hands-on development, mentors junior developers, and assists in architecting solutions. Serves as liaison to internal customers, research groups and various business support areas.
Design and develop solutions in ServiceNow, including: forms, workflows, interfaces, and custom code.
Gather requirements, test, build and implement solutions based on customer requirements.
Configure and improve core application, including, but not limited to, Service Catalog, Service Portal, Incidents, Change, Knowledge Base, and Reporting.
Administration of the ServiceNow platform, including issue and performance mitigation, and health checks.
Ability to write clear, concise, and accurate technical documentation. (like requirements, system architecture design, use case diagrams, sequence diagrams and class diagrams)
Work within established best practices for development and testing with Agile framework. Define detailed requirements in working with the process owners in the form of stories for development with detailed design elements for each story captured.
5+ years of experience managing application design, software development, maintenance.
Experience working with ITSM solutions in an enterprise environment.
ServiceNow development / implementation / administrative experience. (preferred)
Educational and Licensure/Certification Requirements:
Bachelor's degree in Computer Sciences, Mathematics or related discipline.
Certified ServiceNow Administrator. (preferred)
ITIL v3 Certification or equivalent practical experience. (preferred)
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major t...eaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.