The Department of Laboratory Medicine and Pathology serves as a regional resource for clinical laboratory services required for patient care, research and educational programs in laboratory medicine and pathology. The department now employs 900 people who work at the award-winning University of Washington Medical Center, Harborview Medical Center and many other clinical and research facilities in the area. The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement and natural beauty.
The Department of Laboratory Medicine and Pathology has an outstanding opportunity for a full-time, day shift HEALTH SERVICES MANAGER . This individual will manage the Retrovirology Laboratory including testing in, but not limited to, molecular virology, serological assays, and specimen processing; supervise Research Scientists, Medical Laboratory Scientists, Clinical Laboratory Technicians and ancillary staff; manage quality assurance/improvement, preventive maintenance, safety, continuing education, and student programs in Laboratory Medicine. Budget responsibilities include participating in budget development, recommending budget goals based on prior performance and known upcoming expenses, utilization management, and managing division expenditures to maintain expected budget.
RESPONSIBILITIES Provide overall technical and administrative management and leadership to the Retrovirology Laboratory.
In conjunction with faculty, set goals for the laboratory. Participate in formulation of division goals and policies - plan strategies to ensure division is able to meet future demands.
Implement strategic initiatives defined in above process.
Develop divisional budget, prepare data for cost analyses, and manage expenditure of funds throughout the year in conjunction with faculty and division administrator.
Develop and implement departmental and divisional policies and changes in procedure; consult regularly with lab director.
Evaluate and recommend equipment needs; manage the selection of equipment and supplies. Negotiate contracts and pricing for equipment, standing orders and service contracts in conjunction with laboratory operations manager.
Act as liaison for the laboratory with other healthcare personnel; utilize interpersonal skills to resolve service-related problems with other divisions or departments. Consult with faculty as appropriate.
Direct and review quality control standards and quality programs; monitor proficiency testing and preventive maintenance program.
Manage clinical laboratory rotations for all levels of students and other trainees; may prepare and present lecture material to residents, medical technology students, and other medical personnel.
Prepare presentations for staff, students, and professional meetings.
Participate in design, performance and direction of research studies and projects in conjunction with Laboratory Director.
Assume additional duties and responsibilities as assigned by the Virology Faculty.
Perform Medical Laboratory Scientist or Clinical Laboratory Technician duties when necessary; maintain technical skills except where specialized training or extensive experience is required. Manage Staffing
Oversee and coordinate activities in Retrovirology Laboratory. Manage change and foster innovations and improvements, including cross-training of staff in all areas of laboratory testing, including molecular virology and serological assays.
Interview, hire, orient, and train new employees to maintain a qualified technical staff; maintain documentation of training and required competencies.
Delegate responsibilities, duties and tasks to optimize the use of staff time, skill, and expertise without compromising quality of testing.
Assess and adjust laboratory staff, considering workload, staff turnover, and budget; plan staff schedules and rotations; assign staff to work sections; review time records to insure appropriateness of time used; act upon vacation and leave requests. Communication and Teambuilding
Demonstrate a courteous, respectful, professional attitude, and positive interpersonal communication skills with co-workers, other healthcare professionals, patients, and the public at all times.
Communicate effectively in English both orally and in writing. Handwriting must be legible.
Support UW Medicine and service goals, efficiency, and effectiveness through such activities as participating in problem solving, demonstrating support for policies, sharing expertise, and contributing to special projects and committees.
Form productive working relationships with co-workers and staff. Communicate clearly, directly and on a timely basis.
Maintain a cooperative and harmonious atmosphere in the workplace and handle stress and frustration in a constructive manner.
Promote and contribute to the development of teamwork in the division and working relationships with other laboratories and departments
Act as a role model/mentor to new staff and students.
Seek feedback and make constructive changes as a result.
Be open to receiving direction and ask for assistance when needed.
Represent the Department professionally. Quality Assessment and Improvement
Manage, participate in, and support quality assessment and improvement activities.
Ensure compliance with all federal and state regulations affecting laboratory operations.
Be receptive to new ideas and procedures.
Adapt laboratory to new routines and schedules, as necessary. IT Responsibilities
Partner with the Laboratory Information System team to make changes/improvements.
Ensure that the downstream systems display results in a user-friendly format.
Implement the use of interfaces on major pieces of equipment.
Use the LIS to help ensure consistency in reporting from staff to staff through the use of rules and standard codes in the Virology module. All responsibilities below are inclusive of and integral to those listed above:
Perform all work with attention to detail and with critical review to avoid errors.
Handle heavy workloads and meet completion deadlines through efficient organization and prioritization.
Display flexibility in adapting to new routines and modifications of assignments.
Ensure attendance meets acceptable requirements.
Maintain competency in all required areas, including age-specific competency.
Use effective time management.
Use resources appropriately - including supplies, instruments and equipment.
Maintain a neat and clean appearance and dress according to the laboratory dress code.
Continue education through departmental seminars, journal reading, workshops, etc.
Attend staff meetings and required training.
A Bachelor’s Degree or higher in Medical Laboratory Science or equivalent field applicable to the laboratory division and four years of progressively responsible medical laboratory scientist experience including two years in a lead capacity or higher.
Certification with the American Society of Clinical Pathologist (ASCP) or equivalent is required.
An equivalent combination of education and experience may substitute for stated requirements.
CONDITIONS OF EMPLOYMENT
It will be necessary to work in other departmental locations in order to meet patient service requirements, especially at Harborview Medical Center. In addition, less frequent work effort will be required at other UW School of Medicine locations (e.g., South Lake Union) and Seattle-area healthcare institutions.
Will be considered essential staff and as such will be required to report to work when scheduled despite inclement weather.
Must be able to meet with all shifts on a regular basis.
UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.