Associates degree in related field. Two years relevant administrative assistant experience or experience in a related field. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
Nature & Purpose of Position/Usual Duties:
Performs administrative assistant duties for the Facilities Business Services department
Primary Responsibilities (Staff Positions Only):
Performs administrative assistant duties to include data and document processing. Provides general customer service. Responsible for acting as a liaison between Facilities Services and various university departments. Ensures excellent customer service standards and maintains high customer satisfaction. Takes incoming customer calls and dispatches technicians accordingly. Performs data entry, verifies data and files. Provides departmental or university information to students, departments, and staff. Compiles, tracks, and reviews data and reports. Keeps records of customer interactions, transactions, comments, and complaints. Researches and assists customers with inquiries, problems, and directions. Resolves customer concerns, complaints, and suggestions for improvement. Maintains maintenance agreements to include billing, scheduling, and renewals. Performs receptionist duties, directs phones and walk-in customers and schedules appointments. Runs standard reports. Solves routine problems to complete tasks of a repetitive nature. Receives and distributes mail. Assembles and organizes materials. Assists with renovation estimates, general questions, billing, cancellations, and other queries. Processes and monitors work orders, handles event scheduling, assists with Kat Tracks and fleet rentals. Performs other related duties as assigned.
Internal Number: 26864
About Sam Houston State University
For more than 140 years, Sam Houston State University (SHSU) has been preparing students for meaningful lives of achievement. Its motto, "The measure of a Life is its Service," echoes across SHSU's eight colleges and beyond campus through student research, creative endeavors, service learning, volunteering and more. SHSU is an inclusive institution whose mission is to provide high quality education, scholarship, and service to student and to regional, state, national and international constituencies. SHSU offers over 90 bachelor degree programs, over 55 masters and 11 doctoral programs, including the nation’s first PhD in Forensic Science, SHSU offers an exceptional college experience. SHSU is classified as a "Doctoral Research University" by the Carnegie Commission on Higher Education. The Chronicle of Higher Education named Sam Houston State University among the nation's best universities to work for in nine consecutive years "Great Colleges to Work For" survey results.SHSU is a university that thinks big but feels small. With a student population of over 21,500 students, SHSU prides itself with creating a close community. Located in the "piney wood" region of East Texas, Huntsvi...lle is less than an hour's drive north of Houston, which enables the university community to maintain a small town atmosphere with easy access to the nation's fourth largest metropolitan area. Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Plan Employer and Smoke/Drug-Free Workplace. A member of The Texas State University System