The University of Southern California (USC) is one of the worldâs leading private research universities.Â An anchor institution in Los Angeles, a global center for arts, technology, and international business, USC is also one of the largest private employers in the City of Los Angeles.Â We are searching for exceptional individuals to help us fulfill our mission: Developing individuals and society as a whole through the cultivation and enrichment of the human mind and spirit.Â
The Process Improvement Analyst will support the Strategy & Program Management team to refine internal processes by analyzing existing processes using design thinking principles and concepts and identifying opportunities for process improvement. The analyst will work closely with project teams and share process improvement data and recommendations to implement efficiencies throughout the organization. Experience working on projects and with data informs this individualâs ability to identify the incremental changes that can add significant value to a future-state process. An ideal candidate for this position brings experience with data, attention to detail, passion for optimization, and natural curiosity to learn how things work. This role will execute USCâs vision while championing USCâs culture and values.
This is a fixed-term position with an anticipated end date of 7/31/2021. This is a full-time role eligible for benefits including medical, dental and vision plans, a competitive 401K plan, and education reimbursement.
The candidate for the position of Process Improvement Analyst must meet the following qualifications:
Bachelor's degree in business, psychology, communications, or another related field.
Three or more years of experience in one or more of the following fields: design thinking, data analytics, project management, or business administration.
Experience using and applying design thinking principles.
Ability to gather information and feedback in order to analyze information strategically.
Has exposure to managing complexity and ambiguity in business processes.
Experience creating data analyses and reports, identify patterns and translate meaning.
Experience as team member of cross-functional and matrixed teams.
Ability to measure process improvements in terms of time, money, and effort.
Strong written and verbal communications skills and attention to detail.
Strong organizational skills, analytical skills, and the ability to think strategically and creatively.
Team-oriented self-starter with the ability to work independently and proactively.
Ability to provide support and guidance as needed on projects.
Ability to exercise discretion with confidential information.
Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
The ideal candidate for the position of Process Improvement Analyst has the following qualifications:
Advanced degree in business, psychology, communications, or another related field.
Five or more years of experience in one or more of the following fields: human resources, higher education, or finance.
Experience with technical writing and system documentation.
Ability to translate meaning, identify issues and make process improvement recommendations.
Ability to provide a proactive approach for solutions when next steps are ambiguous.
Experience reporting and presenting findings after analyzing information or data.
Excellent interpersonal skills, emotional intelligence, and relationship-building abilities.
General knowledge of HR processes.
Data-driven mindset and instinct for extracting insights from metrics for informed decision-making.
Experience with data visualization tools such as Tableau.
The candidate for the position of Process Improvement Analyst will be responsible for:
Possessing a broad understanding of the business processes. Understanding the implications and applications of emerging technologies along with non-technical processes. Supporting the implementation of process improvement initiatives across HR, EEO-TIE, and Compliance through the identification of process gaps and application of design thinking practices.
Recommending end user-focused process improvements based on process analysis. Supporting the education of users responsible for managing and operating business processes to maximize operational efficiency with materials and educational tools. Supporting design thinking workshops and meetings to gather pain points and operational inefficiencies as part of continuous improvement activities. Encouraging stakeholders to think outside of how they work today to design new solutions.
Demonstrating ability to develop and communicate process maps, documentation, metrics, and insights in an accessible manner while conveying appropriate urgency and priority.
Adapting methods and recommendations real-time in response to feedback and data. Maintaining currency with HR and data analysis leading practices, design thinking practices, and process improvement methodologies. Conducting research on emerging products and services that can support the needs of the organization.
Demonstrating sound judgment in ranking competing priorities. Developing metrics to measure impact of process improvements on performance. Escalating roadblocks or issues to appropriate colleagues. Demonstrating root-cause analysis to uncover the source of issues.
Contributing to an inclusive environment that values differences by building and maintaining collaborative relationships with team members, peers, and leaders. Promoting an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics.
Recommending process improvements that further organizational strategies and goals. Demonstrating, through words, actions, and ideas, alignment to USCâs strategic plan and the HR Organizationâs strategic plan.
Performing other related responsibilities as requested and when necessary. The University reserves the right to add or change duties at any time.
The University of Southern California is an Equal Opportunity Employer
Minimum Education:Bachelor's degreeMinimum Experience:3 yearsMinimum Field of Expertise:Bachelor's degree in business, psychology, communications or other related fields. Three yearsâ experience in project management, design thinking, and/or business administration. Demonstrated analytical, creative and strategic thinking skills for managing complex and ambiguous business processes. Experience with design thinking principles. Demonstrated experience on cross-functional and matrixed teams, able to collaborate and work strategically across departments. Excellent data visualization, diagramming and process mapping skills. Ability to forecast and measure process improvements in terms of time, money and effort. Experience with process mapping tools (e.g., Visio, LucidChart). Excellent written and oral communications skills, able to exercise discretion with confidential information. Ability to manage concurrent projects, prioritize competing assignments, and work under pressure with tight deadlines and frequent interruptions. Experience managing diverse, cross-functional teams. Ability to exercise sound judgment in making decisions with minimal supervision and discretion with confidential information. Proficiency in Microsoft Office.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.