As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW is Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UW Information Technology (UW-IT) is the central IT organization for the University of Washington, providing critical technology support to all three campuses, UW medical centers and global research operations. UW-IT collaborates with University partners to advance teaching, learning, innovation and discovery at the UW. The Director of Communications in UW-IT leads the development and execution of high-profile internal and external communications strategies, plans and programs for UW Information Technology (UW-IT), and the central information technology organization for the University of Washington.
The Director is responsible for conceptualizing, developing, planning, and overseeing communications strategies, plans and programs to reach multiple, diverse audiences in support of UW-IT’s mission and strategic goals. These audiences include UW leadership, state and regional stakeholders, key UW partners and stakeholders, University IT staff, as well as UW students, faculty and staff. This position plays a critical role in identifying the sensitivities and needs of these audiences so that information about complex topics can be effectively communicated and UW-IT’s contributions to the success of its stakeholders can be clearly conveyed. The Director must also work with UW-IT staff to understand their communication needs and collaborate with them on appropriate strategies. The incumbent works closely with the Vice President for UW-IT and CIO and other UW-IT senior leaders, developing and producing executive-level communications and providing consultation and advice on communications strategies, planning and messaging.
The incumbent must possess in-depth knowledge and experience in strategic communications planning, development and production across multiple communication platforms. The position must also have knowledge and expertise in communications design and visual presentation. The successful candidate will be a creative and strategic thinker with a passion for producing compelling communications that engage diverse audiences. The candidate must have strong leadership, organizational and project management skills, with the ability to plan and manage multiple complex projects under tight deadlines and inspire team members to do their best, most creative work. The candidate must possess strong people skills, with the ability to build trusted relationships with UW executives, partners, key stakeholders, team members and staff.
The Director leads a team of communications professionals in their roles as content developers, web specialists, editors, designers and communications planners, with responsibility for team building, professional development and performance management. This team is responsible for the development, production and ongoing enhancement of UW-IT’s digital and print collateral, including internal and external websites, e-newsletters, stories, briefing papers, presentations, fact sheets, reports, infographics, graphics, video and social media.The incumbent oversees the work of the team, ensuring a coherent vision, strategy and program, on-time delivery of communications projects, and high-quality work that is accurate, professional, and has the appropriate tone and messaging. This position ensures that UW-IT communications are consistent with overall University communications strategies and messaging, and adheres to University branding. The successful candidate must be committed to coaching, mentoring and developing staff, and to building and sustaining a strong, cohesive team of communications professionals.
Bachelor’s degree in Communications, English, Journalism or related field
Six or more years’ experience developing, managing and executing multi-functional communications strategies, plans and programs for internal and external communications
Ability to take initiative, problem solve, set direction and priorities for a unit and exercise good judgement in a fast-paced, dynamic, deadline driven environment
Experience managing, leading and developing staff, including providing supervision, and overseeing the work of communications professionals to ensure high-quality results
Outstanding writing and editing skills for both print and web, able to adjust tone and style to different audiences, and write compelling copy
Extensive experience in positions that require writing and editing of briefing papers, messaging, articles, web content, and other materials for diverse audiences, including at the executive level
Experience in framing highly complex and/or technical information for non-technical audiences
Experience in planning, scheduling and managing multiple, complex projects to meet tight deadlines
Experience in evaluating the effectiveness of communications programs using metrics and using that data for continous improvement
Highly self-motivated and creative, with a passion for producing compelling communications
Ability to work both independently and collaboratively, with exceptional professionalism
Ability to obtain, analyze and evaluate information effectively in the face of ambiguity; able to make appropriate decisions based on relevant information and experience
Ability to develop creative and innovative solutions
Ability to be flexible and adapt to course changes
Experience with publications management, production processes and tools
Demonstrated ability to establish professional partnerships and build relationships throughout all levels of an organization
Experience leading communications in a higher education environment or large research institution
Experience working in a technical environment and communicating with both technical and non-technical audience
Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities.
CONDITIONS OF EMPLOYMENT:
Open office environment
This is an essential position and is required to report to work remotely when UW suspends operations.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.