This position will be based on our campus in Cambridge, MA. However, due to the COVID-19 pandemic this position will be remote until further notice.
We are seeking a Gift and Bio Processor on the Resources Team within Harvard Alumni Affairs and Development.
Alumni Affairs and Development (AA&D) comprises the University Development Office (UDO), Faculty of Arts and Sciences (FAS) Development, AA&D Resources, and the Harvard Alumni Association (HAA). There is a unique relationship between the University and the FAS fundraising operations, resulting from a long history in which University fundraising ultimately grew out of College fundraising.
AA&D Resources AA&D Resources encompasses teams that support all units across AA&D plus all schools and units across the University. AA&D Resources includes Technology and Support Services, Business Process and Operations, Alumni and Development Services (ADS), Administration and Finance, Events, Communications Creative Services, Research and Prospect Management, Human Resources, and the AA&D Talent Program.
This full-time non-exempt position is responsible for processing and maintaining gift and biographical information for Harvard alumni/ae as the University system of record. Independently complete all aspects of gift and biographical processing and maintenance with guidance from team coordinator. The position interacts and communicates with AA&D staff, other University-wide staff, alumni, and students in a professional and productive manner. The position requires a high level of organization, professionalism, thorough knowledge of the Alumni Affairs and Development's philosophy, customer service and the ability to identify customer needs.
In accordance with policies and procedures, perform data entry for gift and biographical information on all entity types within the Advance database. Read, interpret and verify the gift and biographical information supplied on the different source documentation and confirm identities of entities. Search database as necessary to accurately associate each gift or biographical piece of information with the appropriate entity. Perform research as needed to ensure the accuracy of the data that is being processed.
Add or maintain basic gift and biographical data in the Advance database.
Completes daily assigned work of batches based on the following guidelines:
Harvard College Fund Appeals
Transmittals Under $10K
Credit Card Charging
School Gifts Under $10K
Pledges Under $10K
Batch Checking (1)
10 mins per batch
Process gifts with a 98% accuracy rate and an average fiscal year accuracy rate of no less than 95%
Responsible for updates to addresses, entities, entity status, email addresses, degrees, alerts, employment affiliations, etc. and other high volume records management requests
Accountable for accuracy and integrity of all gift and biographical data.
Communicate regularly and proactively with management to raise work issues. Identify options for resolution.
Be conscious of data security and risk management. This position is privy to sensitive and confidential information.
The above covers the most significant responsibilities of the position. It does not, however, exclude other duties, the inclusion of which would be in conformity with the level of the position.
Must adhere to periods of paid time off restriction at fiscal year and calendar year ends
This position requires a 3 month orientation and review period. Please include a cover letter with your application. Skills testing may be a component of the interview process for this position.
About Harvard University Harvard University, based in Cambridge and Boston, Massachusetts, was established in 1636 and is the oldest institution of higher education in the United States. The University is home to over 20,000 students and employs 18,000 people, making us the fifth-largest employer in Massachusetts. Harvard is a special place, filled with diverse, energetic, and talented people who are driven to grow and succeed. By working here, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise.
Why AA&D? We are a dedicated team of 400 alumni affairs and development professionals supporting Harvard's advancement activity through roles that include front-line fundraising, alumni and volunteer engagement, technology, events, communications, prospect management and research, business process, talent management and many other areas.
Harvard's Alumni Affairs and Development team inspires and galvanizes alumni, friends, and members of the University community to support Harvard through philanthropy, governance, and active engagement. AA&D believes a workplace that reflects the diversity of our society and our ever-evolving University constituency makes us a stronger and more effective organization. Our goal is to create an environment of respect that values the many talents, perspectives, and experiences of our community, to deliver the strongest possible results by incorporating diverse perspectives into our daily work, and to make AA&D a great place to work for everyone. AA&D strives to live our values of respect, inclusion, trust, collaboration, innovation and sharing of information in our daily interactions and our work.
To learn more about how Harvard supports diversity and inclusion throughout the University please visit the Office for Diversity, Inclusion & Belonging at https://dib.harvard.edu/.
Discover AA&D and Harvard University Benefits
Opportunities for internal advancement
A creative, high- energy, collaborative environment
Generous Vacation, Sick, Personal, and Holiday pay
Medical, Dental and Vision benefits starting on your first day
University-funded retirement plans
Tuition Assistance Program
Transportation benefits to help with your daily commute
Health and wellness discounts, memberships and programs
Accommodations: Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please let your recruiter know.
Salary Grade: 053
Union: 55 - Hvd Union Cler & Tech Workers
1-2 years of related experience, education beyond high school may count toward experience.
Proficiency with Microsoft Office and experience working with databases. Willingness and ability to learn new systems as necessary.
College degree preferred.
Must be focused, motivated to learn and flexible to change.
Must have excellent interpersonal skills and must take the initiative to maintain a strong work ethic at all times.
Proven customer service skills with ability to interact tactfully and professionally with people from all types of backgrounds.
Ability to handle shifting priorities and work on multiple tasks simultaneously.
Ability to work independently as well as part of a team in a fast-paced environment.
Sound judgment, analytical skills, and decision making capability required.
Excellent written and verbal communication skills required.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 53639BR
About Harvard University Alumni Affairs and Development
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.