Administrative/Support, Information Technology, Staff/Administrative
Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Washington University IT. This position is for the Medical School Campus.
Washington University's Research Infrastructure Services (RIS) Information Technology group seeks a smart, motivated, curious, technically savvy, experienced systems manager to join our world-class team. Reporting to the Director of Research Infrastructure Services (RIS), the Manager of Systems Engineering is responsible for designing, developing, supporting and maintaining the systems that support the data storage platform, scientific computing platform and application services. The RIS services portfolio supports over 800 research groups with over 2,000 users consuming over 20PB of storage and a 10,000 CPU and core high performance computing environment. This is a hands-on manager/team leader role responsible for managing the systems engineering team, ensuring the systems and services meet the needs of the Washington University research community.
PRIMARY DUTIES AND RESPONSIBILITIES:
Function as Service Manager and Subject Matter Expert for RIS systems and services.
Effectively manage staff, including hiring and orientation, training and development, workflow and performance management, and the promotion of an inclusive and innovative work environment.
Monitor and maintain the health and integrity of RIS systems, including upgrading and patching.
Participate fully in planning, building, configuring and running RIS systems at scale.
Design and implement robust and secure IT solutions within a fast-paced research environment.
Serve as accountable for the maintenance and upkeep of RIS systems and services.
Document systems and coordinate testing processes and procedures.
Manage systems engineering staff and mentor junior staff.
Conduct or facilitate training opportunities for the team members.
Work with RIS staff, other WashU IT teams, and vendors to solve critical issues related to systems.
Manage and track systems issues and working to address these challenges.
Manage the creation and ensure the upkeep of all operational processes and engineering documentation.
Run weekly team meetings and tracking the team's work.
Define and track performance metrics to ensure efficient current and future use of IT resources.
Provide technical insight to the team and end-users where you can address issues and problems.
Work effectively within a culture inclusive of individuals with diverse backgrounds, styles, abilities, and motivations, and appreciate and leverage the capabilities, insights, and ideas of all individuals.
Abide by and follow the Washington University IT technical standards, policies and Code of Conduct.
Bachelor’s degree in information technology and at least five years of supervisory or management experience in an enterprise or clinical environment, or an equivalent combination of education and experience.
Experience in the following areas:
Automation frameworks (Puppet, Ansible).
Logging, graphing and monitoring (LogStash, Grafana, Splunk, Prometheus, PagerDuty).
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Internal Applicant Instruction:
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.