About Northeastern: Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.
Our locationsin Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahantare nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.
Northeastern's comprehensive array of undergraduate and graduate programs in a variety of on-campus and online formatslead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.
About the Opportunity: Northeastern University is seeking a ServiceNow Developer/Administrator to join as a core team member of the Service Management & IT Operations team within the Information Technology Services division. The ServiceNow Developer/Administrator will be responsible for core system configuration, gathering and documenting requirements, and development on the ServiceNow platform.
Responsibilities: Performing day to day administration of the ServiceNow platform, including making approved changes to process and workflows, troubleshooting incidents and fulfilling support requests, and ensuring the overall health of the ServiceNow platform.
Performing ServiceNow implementation tasks including but not limited to configuration, integration, and custom application development.
Developing clear and concise technical documentation
Communicating ServiceNow process, operations and capability information to all levels of management effectively.
Perform installation and testing of vendor-provided updates and new releases
Work with users to identify and refine business requirements and workflows
Support the design of ServiceNow integrations and work with business partners and technical teams for implementation Identify and define business solutions for users.
Qualifications: Minimum 3+ years of direct experience as a ServiceNow Developer/Admin, configuring core ServiceNow modules including core ITSM (Change, Incident, Request, CMDB/Discovery), as well as Self-Service Portal, HR Service Delivery, CSM, and/or Performance Analytics. Must have experience developing scoped applications on the platform.
Demonstrated understanding of service management processes, operations and procedures
Familiarity with Agile (Scrum) and Waterfall project management methodologies Advanced Scripting/ Reporting and other classes area highly recommended
Experience in producing enterprise level reports, including compiling data from several different sources
Experience with processes involving problem identification, recovery, escalation and resolution
Ability to be flexible, adaptable, and to learn new concepts quickly
ServiceNow Administration certification
Higher education experience is a plus
Preferred Qualifications: N/A
Salary Grade: 12
Additional Information: A criminal background check is required for this role.
This is a remote opportunity.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.