The Cedars-Sinai Medical Network is committed to helping primary care and specialist physicians provide excellent care to all their patients. As a part of the medical network employees are central to expanding the reach of Cedars-Sinai further into the communities we serve. As a part of Cedars-Sinai, physicians and staff in the medical network can partner with the medical center to deliver care from a hospital that is consistently recognized as one of the finest hospitals in the country and they benefit from groundbreaking research and a focus on translational medicine.
The Patient Contact Rep is the primary point of contact for patients accessing Cedars-Sinai Medical Network for appointments and care related questions. Will answer phone calls for assigned specialties, schedule appointments, address patient inquiries, issues and complaints as well as route and advance calls as needed.
Job Duties and Responsibilities:
Addresses and resolves a minimum of 60 calls daily and functions as the primary patient contact for their assigned specialties within the Medical Network with minimal direction.
Directs, routes and refers patients to appropriate multi-specialty areas with minimal disturbance to the patient.
Schedules patient appointments by utilizing scheduling system/application.
Determines effective resolutions to complaints/disputes and handles all concerns with etiquette and integrity.
Raises patient calls when appropriate according to applicable guidelines.
Provides outstanding customer service based on an effective intake and diligence with every call.
Working Days : Monday, Tuesday and Wednesday (3 days only) Working Hours : 8-5pm and/or 9-6pm Shift : Day shift Benefits : Yes
High school diploma/GED required.
One (1) year of answering multi-line and large volume calls in a healthcare setting or related field required. One (1) year of Patient Service Rep experience or related experience required.
Working Title: Patient Contact Rep (part-time) - Call Center
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major t...eaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.