Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
Who we are:
Located in Ithaca, N.Y., Cornell University is a bold, innovative, inclusive and dynamic teaching and research university where staff, faculty, and students alike are challenged to make an enduring contribution to the betterment of humanity. Cornell University is one of the largest and most diverse institutions in the Ivy League. We are a community of 22,000 students and more than 10,000 faculty and staff members representing more than 80 countries and hundreds of disciplines--global cultures, backgrounds, experiences, perspectives, and ideas.
The Office of the Bursar is Cornell University's central billing service center for tuition, fees, and other charges incurred by students, and proactively assists families to manage their financial obligations to the university by offering exceptional customer service and a variety of financial services, including the CornellCard program (a service that allows students to make purchases by presenting their Cornell ID cards) and installment payment plans. The Bursar Office also bills for and collects payment for student loans, university receivables, and delinquent Bursar and CornellCard accounts.
What you will be doing:
The Loan Servicing & Collections Manager is responsible for the coordination and management of Cornell University's centralized student loan servicing and collections department within the Office of the Bursar. Reporting to the Associate Bursar, this position provides oversight and consultation for the direct collection efforts for bursar and student loan accounts, including reconciliations, write offs and recoveries of bad debt and reporting.
The Loan Servicing & Collections Manager provides management and direction for the student loan repayment and collections team, including performance management, work plan development, and training and professional development. An important responsibility is ensuring the university is compliant with federal, state, and institutional regulations and policies for both loan servicing and collections. In addition, this position performs data gathering, analysis and reporting as required or requested. The Loan Servicing & Collections Manager will be also required to effectively represent the University in difficult situations with diplomacy and tact.
This position is located in Ithaca, New York. Due to the COVID-19 pandemic, and the University's decision to limit the number of on-campus employees, the successful applicant will be asked to perform this role remotely at a location of their choice in the United States for a limited time, only until the University can permit more employees to work on campus. Once the University permits more employees to work on campus, the successful applicant will be expected to work on the Ithaca campus, although they may be permitted perform a portion of their work remotely.
The New York Convenience of employer guidelines require New York State individual tax reporting and withholdings for this position. Additional individual state income tax filings may also be required if working temporarily outside New York State.
What are the required qualifications?
Bachelor's degree, preferably in Accounting or Business Management, with at least 2-4 years of collections and/or loan servicing experience required, or equivalent combination of education and work experience. 1-2 years of management experience required. We also look for the following experiences and abilities:
Familiarity with federal and state laws related to loan servicing and collection.
Attention to detail, decision making/judgment, organizational skills and prioritization skills required. Ability to delegate to team members as appropriate.
Able to work quickly, effectively under pressure, use judgment in accomplishing tasks that are urgent or of a sensitive/confidential nature.
Must have the ability to work effectively and collaboratively in a deadline driven, complex, team-based environment and balance conflicting priorities, using discretion, when working with a diverse population. Strong interpersonal skills with experience and affinity for working in a team environment, as well as the ability to establish and maintain effective and productive working relationships across the campus.
Excellent public relations, oral and written communication skills and ability to communicate sensitive and/or complex information in a confidential and straightforward manner.
In addition to these requirements, we would value someone that has a knowledge of Cornell's administrative systems such as Kuali Financial System (KFS) and PeopleSoft student administrative system, and knowledge of and experience working with the Truth In Lending Act, Fair Debt Collection Practices Act, Fair Credit Reporting Act, and Family Educational Rights to Privacy Act.
What we offer:
Great benefits that include educational benefits, access to a plethora of wellness programs, employee discounts with local and national retail brands, health care options to choose from, generous paid leave provisions: 3 weeks of vacation, 12 university paid holidays (including end of year winter break through New Year's Day) and superior retirement contributions.
An active and diverse community to work and thrive in! Cornell is situated in picturesque Ithaca, New York, the heart of the Finger Lakes. Ithaca is home to two academic institutions, state parks, waterfalls, gorges, and a wide range of art galleries, theaters, eateries, wineries, and breweries. Ithaca has something to suit all ages and interests!
No Visa sponsorship is available for this position.
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Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
Internal Number: WDR-00025389
About Cornell University
In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.