Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Ophthalmology. This position is for the Medical School Campus. Moderate amount of work performed at customer site. Limited travel to offsite locations.
This position provides technical support in the operation of computer equipment and auxiliary equipment for clinical providers and staff in the Department of Ophthalmology to provide assistance to users of computer systems. Responsibilities may include installation and modification of software and hardware, testing, and documentation on a variety of platforms. Responsibilities may also include interaction with customers, technicians, analysts, and specialists to troubleshoot problems related to the use of single and/or multiple information systems.
PRIMARY DUTIES AND RESPONSIBILITIES:
Develops, implements, installs, monitors, and evaluates existing and/or new operating systems ensuring that system applications meet the needs of users and staff.
Maintains network servers and related software.
Maintains daily log of problems and reasons for operation malfunctions.
Shares responsibility for meeting computer output deadlines as well as the care, regular maintenance, and cleaning of peripheral equipment.
Executes file system and database backup for all computer servers.
Participates in the in-house backup solution and offsite storage service.
Reads and correctly interprets console messages taking appropriate responsive action; becomes involved in problem determination and resolution in the event of system hardware and software failure in cooperation with the technical support staff.
Provides technical consultation to technology staff.
Performs problem-source identification and resolution.
Assists in training operating staff and users in the proper use of systems.
Writes system and program specifications and other necessary support documents.
Provides information to users, staff, and other information technology personnel regarding the technical and procedural aspects of information technology systems and programs responsible for.
Assists with operating system and application administration tasks as needed.
Performs other duties as assigned.
High school diploma or equivalent high school certification plus a minimum of six months of relevant IT experience.
Coursework in computer operations or information technology from a technical school or college may be substituted for required experience.
Clinical IT experience.
Planning and Organizing: Ability to work independently to complete tasks; able to stay focused on tasks to completion.
Project Management: Ability to interact as a productive team member and collaborate on a project team or manage a project task.
Technical Knowledge: Ability to apply basic programming and/or troubleshooting concepts relative to technology environment responsible for support; understands software installation concepts.
Technical Solution Development: Knowledge of available technologies to recommend solutions for work that is characterized by a limited number of user objectives and relatively stable work functions.
Technical Support: Ability to resolve routine operational problems referred from technicians; ability to solicit relevant information from clients in order to sufficiently describe non-routine problems to technical expert, and effectively communicate solution to client.
Consultancy Skills: Understands user needs through discussion with customer; ability to resolve or interpret this information to higher-level technical team members for ultimate resolution.
The hiring range for this position is $21.18 - $26.99 per hour.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.