Under the direction of the Divisional Administrator and Division Chief, the Practice Manager is primarily responsible for overseeing the daily operations for Thoracic Surgery practices. They will work closely with the Practice Administrator and provide support for the Price Center as needed.
Maintain academic calendar for Thoracic surgeons, including coordination of research, departmental meetings and provide administrative support as needed.
Provides administrative and supervisory support for leadership, as necessary, on issues related to patient care, health care providers' concerns, and operational issues.
Troubleshoots problems, streamlines and recommends process improvements, and ensures smooth and efficient workflow including taking steps to maximize the patient experience in the practices.
Supervises and directs the activities of all administrative front end and facility staff including performance management and scheduling of staff. Includes recruitment, hiring, and training of front desk staff. Duties may also include hiring, supervising, and schedule medical assistants or other clinical staff. Partners with local HR and Service Corp HR to ensure timely submission of HR deliverables.
Overseeing scheduling as it relates to Epic and patient flow. Coordinates staff schedules with other practices ensuring coverage in all areas. Covers staff vacations/call outs for front desk and/or check out staff.
Provides an ongoing assessment of practice operations with suggestions for improvement as needed.
Responsible for yearly evaluations and assessments. As well as review of policies and procedures, and disciplinary actions.
Orders supplies, manages payroll, troubleshoots IT issues, and facilities management.
Responsible for monthly rejection and collection report and spreadsheets as needed.
Works with patient relations and physicians to resolve patient complaints.
May need to work evenings/weekends and participates in evening weekend calls.
Coordinate travel arrangements and reimbursement as needed.
Responsible for oversight and guidance of meaningful use metrics.
Front desk coverage as needed, and reconcile end of day payments.
Answer high volume phone in a pleasant/responsive manner and direct all calls appropriately.
Coordinate surgical and outpatient practice.
Follow all front-end processes including demographic collection, insurance verification and other protocol as mandated by ColumbiaDoctors policy.
Ensure proper referrals and/or pre-certifications are in place for office appointments, biopsies, radiology and surgery as needed. If not needed, then indicated in detail in EPIC.
Ensure that all patient visits have billing documentation that is submitted to the billing department, including but not limited to all relevant and accurate patient demographic and insurance information.
Work closely with billing and self-pay teams, and respond in a timely manner.
Work closely with nursing team to ensure that all preoperative clearance and paperwork is obtained and scanned into EPIC prior to surgery.
Fax consult, office visit, operative, pathology and post op reports to referring MDs.
Provide cross coverage as needed.
Complete special projects as requested by Section Chief, Division Administrator and Practice Administrator as needed.
Will work as a functional member of the division.
Conforms to all applicable HIPAA, Billing compliance and safety guidelines.
Bachelor's degree required, or equivalent in education and experience, plus 3 years of related experience.
Surgical scheduling experience preferred.
Must be able to successfully complete systems training requirements.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 513779
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.