A Wellness Coordinator performs clerical and administrative duties of moderate complexity. This position requires excellent customer service skills and the ability to effectively work independently or as part of a team, manage interpersonal relationships and interact/communicate with clarity, patience, tact and courtesy with patients, staff, faculty, and others; communicate effectively in English, both orally and in writing; identify priorities; recognize and resolve or refer problems, and use or learn a range of position-related software applications.Â Â Â
Schedules appointments for University patients utilizing EPIC and/or Point and Click computer systems.
Provides introductory information to patients regarding Student Wellness protocols.
Answers questions by phone, in-person and via email within a shared departmental inbox.
Mails and faxes patient correspondence while protecting confidential medical information.
Serves as informational resource as well as directs patients to appropriate University resources for supplemental insurance and other benefit information.
Exercises independent judgment regarding when to initiate emergency procedures.
Obtains demographic information in a sensitive and confidential manner.
Coordinates scheduling and order entry for specialty appointments and physician orders.
Utilizes phone skills to effectively communicate with patients, physicians, nurses, and other departmental staff.
Initiates student referrals as required. Performs traffic control of patient.
Accepts payment and issue receipts for services rendered.
Reconciles daily clinical activity by completing the end of day processing procedure.
Collaborates with nursing to complete discharge and billing functions.
Utilizes a wide range of computer systems effectively.
Performs all tasks related to patient visits completely, efficiently, effectively and in a professional manner.
Superior customer service skills.
Effective and appropriate application of medical knowledge.
Education, Experience or Certifications:
High school diploma or equivalent required.
Prior experience working in a hospital, outpatient health care, or college counseling setting preferred.
Familiar with hospital or medical information systems/electronic medical record preferred.
Some college preferred.
Knowledge of medical terminology preferred.
Excellent customer service skills and focus required.
Technical Knowledge or Skills:
Typing skills of 35wpm or faster.
Excellent verbal and written communication.
Communicate, professionally, in writing and verbally.
Develop and manage interpersonal relationships.
Exercise discretion and confidentiality while handling sensitive situations.
Follow written and/or verbal instructions.
Pay attention to detail.
Ability to react effectively, quickly, calmly, and rationally during conflicts and emergencies.
Work effectively and collegially with little supervision or as member of a team.
Perform multiple concurrent tasks with frequent interruptions.
Work with people from diverse cultures and backgrounds.
Ability to handle stressful situations.
Working Conditions and Physical Requirements:
Clinical care setting.
Sit or stand for 4 hours or more.
Use computers extensively for 4 hours or more.
Use standard office equipment. Â
Normal routine involves no exposure to blood, body fluid or tissue as part of employment, but exposure or potential for exposure may occur.
Occupational risk for exposure to infectious material and communicable diseases.
Required annual TB control training and/or other health screenings.
Work may be performed in varied locations inside/outside of the clinical setting, including other campus or offsite locations.
Work schedule is 40 hours/week, Monday-Friday with possible evenings and weekends depending on clinic needs.
$19.27 - $28.21 hourly
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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Internal Number: JR10652
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