User Support Specialist Associate provides support to end users for basic incident resolution and requests reported to the IT Support Center. This role identifies, researches, and resolves technical problems via responding to telephone calls, email and other methods of request. Additionally, the role is responsible for documenting, tracking and monitoring client interactions to ensure a timely resolution. Also responsible for providing a positive customer support experience and ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
At least 1+ years as remote IT support technician in a service desk environment.
Combined with the above-listed education/experience as well as a demonstrated ability through work and work-related tasks, the preferred individual will also exhibit competencies with the following products or similar products:
IT Ticketing Software
Infrastructure (extends across applications):
Mac OS X Operating System
Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
Windows Operating System
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 40722
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.