UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine and Airlift Northwest. UW Medicine - Northwest is a full-service, non-profit community hospital, offering comprehensive medical, surgical and therapeutic services. With 281 beds, more than 1900 employees and a world-class medical staff, we provide innovative, technologically advanced care on a patient-friendly, easy-access campus just north of Seattle. We're proud of the acclaim we've received for our excellence in patient care and safety. Among the local, regional and national recognition we've received are: The Distinguished Hospital for Clinical Excellence Award; The Emergency Medicine Excellence Award; The Stroke Care Excellence Award; Winner of the HealthGrades Distinguished Hospital Award for Patient Safety for the last three years in a row, we’re also one of the safest places to get care – among the top 5% in the country.
UW Medical Center - Northwest has an outstanding opportunity for a DAY SHIFT, FULL TIME, CLINIC PATIENT SERVICES SPECIALIST 2 . The Clinic Patient Services Specialist II demonstrates service excellence standards by independently performing the following support services: reception and check-in patients; obtain and verify registration and insurance information; collect payments at time of service; schedules appointments; coordinates care with other services; answers phones and provides initial triage; perform other necessary activities to maintain clinic operations.
Demonstrates excellent customer service skills
Responds to patients’ needs and concerns as appropriate. Investigates complaints and works with office Lead, Supervisor or Manager to find solutions
Coordinates and assists in scheduling ancillary appointments and consults
Using clinic guidelines, gathers information on the telephone re: the nature of the patient concern. Triages calls to appropriate staff; obtains necessary information for the return call; initiates emergency procedure when necessary, uses appropriate documentation tools
Reviews daily schedules to identify required medical records requests
Orders, coordinates, and distributes medical records as needed
Processes all copying request and follows UW guidelines in sending appropriate requests to HIM
Scans all in house test results, ultrasounds, ECGs, etc…attaches to appropriate order
Obtains necessary insurance plan information
Maintains ongoing documentation and tracks authorized referrals
Reviews the Epic Referral Queue daily for incoming orders and new patient referrals
Maintains the physical environment for safety of staff and patients and for aesthetic presentation of the area (for example, organizing the waiting room furniture and magazine area.)
Reviews and works daily Televox reports
May be required to drive an automobile (or other vehicle) as a function of job in-between clinic sites. If so required, completes all driver clearance procedures and paperwork. Drives carefully and in accordance with the law and driving standards. Maintains a valid Washington Driver’s License and a clean driving record.
High school graduate or GED
Data entry skills required
Microsoft application skills: Word, Excel and Outlook
Minimum of one year administrative or clerical support required
One year customer service experience required
If driving is included as a function of the job, maintains a valid Washington Driver’s License and clean record
Working knowledge of medical terminology
Experience in a health care setting
Keyboard skills: 35+ wpm
Excellent organizational skills, high attention to detail and accuracy
Knowledge of medical terminology
Knowledge of physician practice management systems
Familiarity with electronic medical records
Ability to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served
Customer service in a clinical setting
Able to work in a high volume, fast paced work environment and perform and prioritize multiple tasks simultaneously
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.