Administrative/Support, Information Technology, Project/Program Management/Planning, Staff/Administrative
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UW-IT is the central IT organization for the University of Washington, providing technology solutions to all three campuses, UW medical centers and global research operations. UW-IT collaborates with University partners to advance teaching, learning, innovation and discovery at the UW. UW-IT is currently looking for an Information Architect who will support the UW-IT work on Finance Transformation, the University’s large-scale project to modernize its finance operations, business systems and processes. The position is a role in the newly established UW Finance Transformation Technical team (FTT).
Working directly with UW Finance service providers, partners, and customers, the Information Architect will design an information architecture(s) that will provide customers with a straightforward journey as they navigate finance-related content management systems, consume information, obtain self-help, and complete tasks. You will directly shape the design and management of Finance Shared Services content solutions, and will provide guidelines and standards that will allow distributed finance service providers to align their information architectures to that of Shared Services, even while maintained in multiple repositories.
You will apply your expertise with user centered design (UCD) to define and document user needs, and design information architectures, content management processes, and guidelines and standards that will provide a positive and straightforward user experience with UW Finance service providers.
In performing this role, you will become familiar with the existing range of content available for customer self-help, information, and support requests – some of which will remain after Finance Shared Services is launched. You will also become familiar with plans for new content, and will provide a strategy for transitioning to the future state.
The Information Architect owns the user experience vision, which will be driven by an anticipated experience; this will later be informed by actual experience, so it will be critical to establish feedback mechanisms and an iterative approach to realizing an optimal user experience. The User Experience vision must remain clear to solution team members and be communicated effectively across the organization. To this end, the UXD works both alone and collaboratively, as part of the larger Design team and in conjunction with project teams in Agile development, taking the lead in ensuring that the user experience and good UCD process is driving all aspects of decision making, from design to implementation.
Bachelor’s Degree in Human-Computer Interaction, Interaction Design, related field, or equivalent combination of education and experience.
Four years of experience creating web experiences that support end-user & business needs, as understood through user research.
Demonstrated experience with the user-centered design process, user research design and customer journey mapping.
Experience in developing categorization schemas to group information and self help
Experience conducting user research through card sorts, log stat analysis, surveys, interviews, usability studies, and other user research methods.
Ability to independently plan, conduct, and analyze user research studies and determine how to apply the information gained to web properties.
Demonstrated clear communication of complex ideas to a variety of audiences, using words, pictures, and interactions.
Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities.
Basic knowledge of web accessibility standards/WCAG guidelines.
Excellent teamwork skills.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Experience in working with web content management systems, ideally with ServiceNow (Service Portal and
Knowledge Portal), WordPress and Wiki
Experience in working with distributed service delivery teams, who may be managing content in disparate systems
Basic knowledge of HTML and CSS, including web semantics
Demonstrated experience in designing accessible content management solutions.
Understanding of mobile-first, responsive web, and adaptive web practices.
Experience working with large, complex, and varied information through the user-centered design process.
CONDITIONS OF EMPLOYMENT:
Work in an open office environment. This position involves responsibilities and occasional situations where work outside of standard business hours is required to respond to incidents or to meet critical deadlines. Work in an open office environment. This position on the Finance Transformation Project is temporarily funded; continued employment is contingent on ongoing funding and performance.
This position is eligible for flexible remote work.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.