As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
The Harborview Continuity of Care Department has an outstanding opportunity for a Patient Services Specialist 1-Trainee or PSS 2 (Full-Time, Day Shifts). The Patient Services Specialist (PSS) is responsible for providing support to facilitate the administrative aspects of care coordination and discharge planning in accordance with established standards and procedures. Work is directly focused on supporting the clinical care management team to maximize effective discharge planning that provides for patient safety and “best practice” quality and continuity of care. An incumbent implements administrative aspects of patient discharge plans prepared and delegated by continuity of care nurses, including coordinating follow up appointments, coordinating activities/details with home care agencies, post-acute care facilities, durable medical equipment companies, transportation agencies and others as indicated. Work involves active communication with patient/family and all members of the healthcare team on tasks assigned, as well as communicating and documenting follow-up activity in the medical record.
Primary Responsibilities: •Meet with patient and/or family to clarify demographics and primary care physician (PCP) information; •Collect demographic data and update in EPIC; •With the assistance from the CCN, determine when the patient will need a follow up appointment with their PCP. Contact clinic to let them know the patient is in the hospital and share necessary medical information such as history, diagnosis, prognosis and length of stay with the clinic. Request a follow up appointment for the patient; •Document follow-up appointments in the appropriate areas of the chart and notify patient of upcoming appointments; •When assessing patient, develop evaluation of areas of concern and anticipated needs upon discharge including: outside providers they see, follow up appointments already made for the patient or that will need to be made, personal escort, transportation, housing, support care, equipment needs, and/or transfer of records; •Knowledge of regulatory requirements with emphasis on Medicaid and Medicare •Act as primary liaison among the hospital, the patient and family, referring CCN, outside agencies, staff from other hospitals and the general public by providing information and advice regarding hospital services; •Coordinate outpatient care by scheduling follow up appointments, with both PCP and specialty clinics, arranging diagnostic procedures and/or faxing and or requesting information by following established protocols; •Collect, assess, and triage information concerning the patient's medical status from the referring CCN’s and the community; assess social and financial situation of patients; •Assists in collecting data related to patient outcomes and auditing data for accuracy; •Provide summary reports to CCN leadership on clinic appointments made and timeliness of getting these appointments’ •May direct the work of others; •Perform related duties as required.
Communication and Teamwork: •Maintain clear lines of communications for efficient and effective teamwork with all staff and physicians •Be a leader in conflict resolution and provide constructive feedback to members of the team •Communicate regularly with the CCN manager about work issues, process improvement ideas, and problem-solving •Maintain a positive working relationship with co-workers and CCN’s
Customer Service and Team Behaviors: •Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered. •Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages and test results, and appropriate consultation. •Act promptly and effectively during an emergency situation. •Maintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements. •Apply appropriate policies, procedures, protocols and standards of practice in performing duties. •Support development of CCN program efficiency and effectiveness through participation in quality assessment and improvement activities. •Demonstrate support for CCN policies and procedures. •Promote and contribute to the development of team and working relationships between the CCN department and other departments/disciplines.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.