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Senior Help Desk Coordinator
Bentley UniversityJob Description SummaryThe Senior Help Desk Coordinator provides IT support and troubleshooting via phone, email, remotely, in-person (at the Walk-up desk, in faculty/staff offices or in the classroom) and from the self-service portal to the Bentley community in support of 1200 faculty/staff and 5600 students. IT services are provided in support of teaching, learning, and administration in conjunction with the larger Client Services/IT support team.This position is responsible for logging tickets for each interaction, recording all troubleshooting steps and following through with clients to not only resolve their technical support needs, but ensuring satisfaction for both ordinary and complex incide
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