1. Supervises the day-to-day activities of support staff.2. Assesses and resolves or escalates problems arising within unit.3. Assists in the development of policies and procedures in support of unit.4. Assists in long-range planning for work unit needs.5. Participates in unit budget planning.6. Evaluates work requests to determine if they are appropriate to the unit or another area.7. Ensures that work flow is organized and staffed for quality efficient completion.8. Communicates deadlines and special circumstances to staff.9. Maintains equipment and supplies for unit.10. Completes evaluations of direct report employees.11. Interacts with University personnel to define work assignments and requirements, communicate progress of work, and plan and coordinate projects.12. Interacts with external sources to coordinate work necessary to fulfill projects, keep abreast of new products and technologies, or arrange for subcontractors. 13. Supervises a staff of exempt and non-exempt employees.14. Performs other duties as assigned.
Preferred Education: Previous management experience in a healthcare environment. Practical application and proficiency in the use of electronic medical record scheduling in an ambulatory healthcare environment.
Preferred Education, Experience and Skills: Previous management experience in a healthcare environment. Practical application and proficiency in the use of electronic medical record scheduling in an ambulatory healthcare environment.
Required Skill/ability 5: Excellent attendance, punctuality and reliability.
Posting Position Title: Supervisor 3
Required Skill/ability 3: Proven strong organizational, analytical and training skills. Demonstrated process oriented thinking and approach to solving workflow challenges.
Work Week: Standard (M-F equal number of hours per day)
University Job Title: Assistant Manager, Clinical Support Services
Required Skill/ability 1: Strong decision-making, change management and negotiation skills. Highly developed oral and written communication skills.
Required Skill/ability 4: Demonstrated ability to work on diverse and multi-disciplinary teams while fostering and maintaining excellent working relationships with staff at all levels of Yale Health. Proven ability to work in a dynamic and fluid environment, under pressure and within time constraints.
Required Skill/ability 2: Demonstrated management experience in a customer service environment and ability to coach a team.
Minimum requirement of Bachelor's Degree in related field and three years of related experience or an equivalent combination of education and experience.
Internal Number: 66191BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.