This is a 2-year fixed term position working full-time onsite.

Stanford Libraries is looking for an experienced staff supervisor, and a creative, energetic, flexible, engaged and organized individual for the Circulation Operations Manager role at the Cecil H. Green Library, Stanford's largest library.

The Libraries values are rooted in a commitment of mutual respect and the idea that every member of the staff has something to contribute, and that learning is constant. We seek a team member who is ready to share their skills and perspectives and collaborate with colleagues across the organization.

About Stanford Libraries:

Stanford Libraries is a network of over 15 libraries with 400+ employees. We are committed to fueling teaching, learning, and research across Stanford by acquiring, stewarding and making available our robust collection of more than 12 million items. Everyone in the organization plays a vital role in fulfilling that objective.

About the Access Services Department:

The Access Services Department's work centers around inventory control and customer services. The units of our department include: Circulation & Course Reserves, Library Privileges & Visitor Experience, Stacks & Collection Maintenance, Resource Sharing & Digital Delivery, and Media Center operations. With an eye of overall system-wide impacts, our department teams lead by example and stay closely coordinated with other branch libraries.

About This Position:

The Circulation Manager oversees the overall operations of the circulation desk at Green Library. These customer services include: circulation, print and electronic reserves, interlibrary loan, stacks maintenance and limited reference. This position also oversees services to remote users via email and phone. The Circulation Manager directly supervises four full-time library circulation specialists who perform routine circulation functions such as checking in and checking out books, processing user holds, and interacting with users. These specialists also perform back-office material processing activities for circulation and other library units. The Circulation Manager has regular involvement in the core activities of other teams including: Resource Sharing & Digital Delivery, Stacks, Media Center and Library Privileges because workflows stretch across these teams and the service desk is a hub for these related services.

The Circulation Manager is part of the Access Services supervisors group. Under the direction of the Circulation Librarian (Sr. Assistant Head of Access Services), the Circulation Manager will be a key stakeholder in the library's newest project to migrate to an open-source library database (FOLIO) in the next 1-2 years. For this project, the Circulation Manager will help test and train staff in workflow, create documentation and problem-solve. Additionally, the Circulation Manager will participate in the library-wide Operations Managers group and serve on the Circulation Help team addressing library-wide circulation policies and procedures.

We are looking for a Circulation Manager who values team-building, workflow efficiency, and service design. As we modernize services to include more automation and self-service for our customers, we will seek an Operations Manager interested in investigating new tools and fostering teamwork to implement change.

Work Schedule:
Current schedule:
8:45am-5:45pm, Monday to Friday

CORE DUTIES:

Public Interaction, including job duties such as:

• Serve as a service desk and unit operations supervisor and backup managers from other teams when absent.
• Apply public service skills and sound judgment to resolve problems and promote patron satisfaction. Ensure customer communication channels meet high customer service standards; responds to complaints and special requests
• Interact with a wide constituency including management, department colleagues, branch colleagues, technical staff, non-library units such as the Campus ID Card Office and Campus Public Safety, and colleagues and patrons from other institutions

Supervision, including job duties such as:

• Recruit, hire, train, coach, supervise and evaluate staff (4 direct reports and 1-2 temp/casual staff)
• Monitor staff schedules and workflow to ensure adequate desk coverage, productivity levels are maintained, and department goals are achieved
• Review and approve timecards; provide premium pay documentation as needed to Human Resources
• Consult with supervisor and Human Resources on employee relations' matters when appropriate
• Actively participate in library staff development opportunities and share information with direct reports, encourages and monitors staff development
• Actively foster teamwork, collaboration and unity across units and departments

Administrative, including job duties such as:

• Suggest improvements to policies and procedures based on user feedback, experience, statistics or staff observations
• Oversee internal policy and procedures documentation, and lead training, including refresher training
• Ensure public-facing web pages related to operational policies are current and suggest changes to web team
• Participate in evaluating and implementing new tools for streamlining department workflow and services
• Create and analyze statistical reports to identify service trends or monitor unit activities

Facilities and Financial, including job duties such as:

• Verify departmental purchasing card transactions
• Verify that allocated budgets for temporary, hourly, and student staff are met
• Verify invoices and purchases and oversee billing tasks
• Participate in the financial policies and procedures concerning circulation billing
• Direct building opening, closing and walk-through activities to ensure problems are addressed, and followed-up by facilities, public safety or library administration as appropriate

Computing Support, including job duties such as:

• Develop staff to provide basic library technology assistance to users and troubleshoot or resolve issues.
• Use on a daily basis common computer programs such as word processing, spreadsheets, Web browsers, and email
• Use common library applications required to complete tasks such as the circulation database, the resource sharing databases, Lenel for library card issuance, and visitor registration.
• Supervise the unit's Expert Partner or perform the duties of Expert Partner, providing first-level technical support for the unit
• Ensure department equipment and technology needs are met
• Compile, analyze, and report periodic activity and resource statistics
• Recommend, review, and edit public-facing library web pages

Project Focused Work, including job duties such as:

• Serve on library committees or groups as required or needed
• Oversee collection and review of unit statistics, analyzing for trends

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.