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Triage & Intake Center (TIC) Specialist
The Triage & Intake Center (TIC) Specialist is responsible for representing Patient Relations as the public face of the Department and works closely with administrative leadership, and complaint/grievance Mediation & Support Specialists. The TIC Specialist provides support to all callers, inputs callers' feedback details into the RL Solutions database, triages cases to Mediation & Support (M&S) Specialists, or handles simple cases independently. In addition, the TIC Specialist deescalates callers when required, uses judgment to transfer calls requiring immediate escalation, and supports team members through stressful interactions with patients.The TIC Specialist adheres to UCSF House and Telephone Standards and is sensitive to the needs of patients, staff, and prov
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