Northern California HERC

Circulation Coordinator, University Libraries

This position oversees the circulation desk at the Charles Willard Coe Memorial Library during the afternoon/closing shift, assisting library users, training and supervising student workers, and helping to manage the course reserves collection.

Work Location: Chalon Campus (West Los Angeles)

Start Date: Immediately

Applications Deadline: Open until filled

Position Hourly Rate Range: $18.75- $21.00

Hiring salary can be above the posted pay range if candidate's qualifications are determined to be above the minimum requirements of the position description.

Duties and Responsibilities:

Circulation Desk Shift Supervision

• Supervises the afternoon/closing shift of the circulation desk. Work hours are Sunday through Thursday, 8 hours per day until the library closes (typically 12:30 pm - 9:00 pm on Sunday and 1:30 pm - 10:00 pm Monday through Thursday). During finals, intercessions, summer, and holidays, the schedule is subject to change.
• Provides customer service to students, faculty, staff and visitors, including answering questions, helping patrons locate or request materials, checking out books, responding to online/email inquiries, and processing interlibrary loan items. Assists with the Makerspace and study room reservations.

Course Reserves Collection

• In collaboration with the Circulation and Reserves Coordinator at Doheny, keeps track of outdated/expired/missing items and requests purchase of replacements from Acquisitions.
• Works with Technical Services to ensure new reserve materials are accurately processed in the catalog and ready to be shelved.
• Maintains personal copy item processes including record keeping, physical item processing, on-the-fly record creation and returning items to owners.
• Maintains and updates reserves usage report statistics.
• Conducts reserves take-off process at the end of each semester.

Student Worker Supervision, Recruitment, and Training

• Supervises library student workers to ensure all team projects, tasks and assignments are completed in a timely manner.
• Helps update and maintain Access Services Policies and Procedures under the general direction of the Assistant Director of Access Services and Spaces.
• Helps develop student worker training materials in collaboration with other Access Services staff.
• Participates in student worker recruitment, training, and promotion processes.
• Acts as a backup ADP timecard preparer and a temporary student worker scheduler.
• Leads student worker participation in library engagement and programming activities.

Stacks Maintenance

• Oversees stacks maintenance, including shelving, shelf reading and shifting, labels and signs, shelving, and missing item processes.
• Maintains statistics for shelving, item searches and items declared missing.

Other Duties and Responsibilities:

• Handles billing disputes as they arise.
• Runs courtesy notes and overdue notices on a daily basis.
• Answers customer email inquiries sent to the department shared email account.
• Works as a part of the public announcement process rotation for voicemail greeting updates, MSMU Portal e-Poster submission and print poster creation.
• Works closely with the rest of the team to ensure sufficient staff coverage for open hours.
• Schedule is subject to change due to changes in the libraries' opening hours, staffing situations or business needs
• Performs other duties as assigned.

Job Requirements:
Knowledge:

• Working knowledge of library systems such as Alma/Primo
• Working knowledge of Microsoft 365 office applications, including Excel, Teams, and PowerPoint

Abilities and Skills:

• Demonstrated excellence in providing high-quality customer service
• Strong technology skills and the ability to adopt new technologies quickly and effectively
• Demonstrated evidence of excellent verbal, written, and interpersonal communication skills
• Ability to write out procedures and training documents in clear, concise language
• Dependable and punctual
• Ability to collect and summarize raw data (e.g., library building use statistics, circulation reports) and create reports
• Ability to manage multiple projects in a complex working environment
• Ability to speak Spanish is preferred

Education:

• Bachelor's Degree, or close to completion.

Experience:

• Two years of experience working in a library, preferably in circulation/access services
• 
  Experience working with a diverse community
  
• 
  Experience managing course reserves in an academic library
  
• 
  Experience supervising student workers
  
• 
  Experience planning and executing library outreach programs
  

Additional Information:
Mount Saint Mary's University's commitment to equity, diversity and justice (EDJ) is steeped in the tradition and legacy of the Sisters of St. Joseph of Carondelet (CSJ), our Catholic identity, mission and values. We are unwavering in our pursuit of inclusion, belonging and antiracism. We aspire to achieve our love of dear neighbor without distinction, which permeates all forms of social identities and human experiences.

We honor and celebrate our similarities and differences. We are committed to the full inclusion of the entire Mount community. Due to historical legacies of exclusion, we offer particular care for underrepresented populations. We define diversity in the broadest sense, including but not limited to, age, differences in culture, citizenship status, disability, family status, gender, gender expression, gender identity, generational history, genetic information, geographic origin, language, political perspectives, mental and physical ability, military service, national origin, race and ethnicity, religion, sexual orientation, size and socioeconomic class.

Welcoming individuals from a variety of backgrounds improves and enriches our learning, living and working environments. Any breach of these values harms our community. Mount Saint Mary's University transforms its culture through the radical pursuit of institutionalized change. We strive for a campus where students, staff, faculty, alumnae and all whom we encounter feel welcomed, valued and are supported to reach their full potential.

As we pursue our never-ending journey toward a more equitable, inclusive and antiracist campus in our richly diverse community, we welcome you.


To apply, visit http://msmu.interviewexchange.com/jobofferdetails.jsp?JOBID=179538





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