Northern California HERC

Associate Director of Admission Operations
Admission

Description

JOB SUMMARY: The position plays a critical role in the management of Slate by Technolutions, the Admission Office's CRM, bridging the import of prospective student data with its use for recruiting, marketing, and enrollment management. The position is responsible for processing, monitoring, testing, and maintaining data and functionality in Slate. The role is charged with developing the use of Slate functionality within Admission to improve the student and staff experience.

Time management, meticulous organizational skills, attention to detail, flexibility, creativity, and the ability to work as a motivated self-starter are critical for success in this position. This role is part of a team that takes a hands-on approach to troubleshooting functional, process, and application-related system issues, and to manage these through to resolution.

Employment Type: Full-time (1.0 FTE), Benefits-Eligible, Exempt (Salaried)

Salary Range: $50,000-62,000

• Depending on experience and qualifications, this position will be filled at either the Assistant or Associate level, with the corresponding salary. We encourage all qualified candidates who have experience in the following responsibilities to apply.

DUTIES AND RESPONSIBILITIES:

Database Management

• As a 'Slate Captain,' serve as a primary liaison for the Admission Office and other Slate users.
• Assist with exporting and verifying exported data from Slate to the College's SIS, Colleague by Ellucian.
• Build and properly map forms (including applications and event registration forms) in Slate.
• Research and test new functionality as it is developed, remaining current with Slate developments.
• Provide recommendations for improvement, and communicate any system changes, upgrades, issues, or clarifications to end users.
• Understand every component of Slate functionality, including Records, Queries, Reader, Deliver, Inbox, Forms, Events, and Database management, performing related duties as assigned.

Data Processing and Quality Assurance

• Support enrollment goals by ensuring prospective student data imports accurately and is uploaded on a timely basis.
• Oversee record management to ensure data integrity.
• Develop and implement data retention policies to reduce risk and improve CRM performance.
• Conduct and support data processing and duplicate record consolidation.
• Update or create the source formats for importing prospective student data.
• Set up and maintain automated imports, making sure the data is flowing smoothly.
• Manage admission and financial aid decision processing and release.

Queries, Reports, and Portals

• As requested, create queries and reports using Slate (for CRM-held data) or Informer (for SIS-held data).
• Create or confirm mailing list recipients and approve mailings for delivery.
• Develop standard queries and library resources for staff use.
• Provide training for staff, supporting their ability to create their own queries.
• Update existing portals, which often include complex queries.
• Create new portals, for data-sharing with campus partners and prospective students.

Support and Training

• Provide first-level support for all CRM-related inquiries by collecting necessary details, triaging the requests, and diagnosing any issues.
• Act as an escalation point to communicate urgent and/or complex CRM issues to the operations team.
• Utilize the Slate community and other resources to solve problems and improve Gustavus' use of Slate.
• Create and deliver end-user training/documentation and develop ongoing assessment to ensure consistent use of system tools.

Prerequisites

MINIMUM QUALIFICATIONS:

• Active Slate training and experience, including advanced understanding of fields and prompts/data mapping, configurable join-based queries, source formats/imports, portal components, and rules.
• Previous experience in higher education with emphasis on recruitment, admission and/or enrollment management.
• Excellent time-management, organizational, problem-solving, and verbal/written communication skills.
• Detailed oriented and experience working both collaboratively and independently.
• Process-driven, with proven ability to follow instructions and a willingness to adapt and do things in new ways.
• A high school diploma or GED.

PREFERRED QUALIFICATIONS:

• Previous Colleague or other Student Information Systems experience.
• Experience with analysis and refinement of information system business processes.
• Experience and knowledge of Common App SDS, Parchment and related document services.
• Ability to effectively prioritize competing requests, while keeping lines of communication open with impacted stakeholders.
• Ability to translate sophisticated processes into constituent steps for end users.
• Strong troubleshooting skills, including the ability to diagnose a problem and implement a solution.

WORKING ENVIRONMENT:

• The role can be fulfilled entirely through remote work, though on-campus and hybrid work are options, depending on the candidate's circumstances and skills.
• Regardless of the working location, the Assistant/Associate Director will nearly always work standard College hours, from 8 a.m. to 4:30 p.m. Central Time, so as to be available to the team. A flexible/time-shifted schedule is possible, short term, with notice and approval. Potential overtime and weekend work, though rare, may be required, depending on workload.
• As part of the admission operations team, the Assistant/Associate Director works closely with the AVP for Enrollment Management, Associate Director of Admission Operations (who focuses on communications), Admission Operations Specialist, student assistants, and other Admission, Financial Aid, and Marketing & Communications staff.

Application Procedures: To apply for this position, please continue the process on our website, www.gustavus.edu/humanresources/employment to complete the online application and submit your resume and any other supporting documents.

Gustavus Adolphus College does not discriminate on the basis of race, color, national origin, ancestry, sex, disability, religion, age, sexual orientation, gender identity, or veteran status in its education or employment programs or activities.

Gustavus offers competitive and comprehensive benefits which include:

• Medical insurance (which includes access to Nice Healthcare) as well as dental, vision, and life insurance
• Workplace accommodations for physical or mental health concerns
• Onsite health services
• Free parking, exercise classes, and use of library and athletic facilities
• Paid parental leave
• Employer contribution to retirement savings plan (after one year of employment)
• Tuition scholarships for dependents
• Tuition benefit plan for employees and spouse
• 13 paid Holidays + generous PTO plan

Gustavus Adolphus College is one of the nation's leading private liberal arts colleges serving approximately 2,000 students. The College aspires to be a community of persons from diverse backgrounds who respect and affirm the dignity of all people. Known for its strong science, writing, music, athletics, study-away, and service-learning programs, Gustavus is located on a scenic 340-acre hill in St. Peter, Minnesota only one hour southwest of the Twin Cities.


Contact

David Kogler | dkogler@gustavus.edu | 507-933-7535


Posted: Thu Mar 6, 2025

To apply, visit https://gustavus.edu/employment/job/2275







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