Applies professional human resources, organization policies, and procedures to guide employees, supervisors, and managers to resolve a variety of human resources issues of moderate scope and complexity by answering the HR ACD line.  They will be logged onto the ACD line daily, answering a variety of HR questions related to all subunits in the HR department, and will research and respond to voicemails.  Additionally, they will escalate very complex or urgent matters to the appropriate HR contact.  Reporting to the Customer Experience Supervisor, they will work to identify high-volume areas of questions and work to develop knowledge content and templates for self-service use. This position will work closely with all subunits in HR to ensure streamlined responses and be aware of any areas of