Northern California HERC

Educational Resource Advisor (Student Services) (4 Positions) - Norco College

How to Apply
Application Deadline: Interested candidates must apply by the deadline listed below by 8:00 p.m., Pacific Standard Time. 05/08/26
Position Title: Educational Resource Advisor (Student Services) (4 Positions) - Norco College
Job listing number
Department: Student Services (N)
Position Type: Support Staff (Classified / Confidential)
Student Position Type
Student Employment Location/Department
College/Campus: Norco
Physical location of the position: Norco
If off-site, please specify location.
Employment Type: Full-Time
If Part-Time, indicate the number of hours per week
Position Length: 12-month
Salary Range: Grade M
Salary Amount: $6,897 - $8,393
Salary Type: Monthly
Is this position categorically (grant) funded? Yes
If categorically (grant) funded, date funded through: 06/30/26 with the possibility of extension pending funding. (1 position)
Department Specific Needs:

Job Description
BASIC FUNCTION

Provides ongoing support and services to students through the matriculation process, career and transfer process, student success programs, and other advising services which lead to student academic success; and as assigned, collaborates with local high schools, community organizations, and other educational institutions to facilitate student participation.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned area supervisor. May provide lead direction to temporary staff and/or student workers.

CLASS CHARACTERISTICS

This classification is responsible for independently performing specialized duties in support of facilitating and implementing the District's educational programs. Employees at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the department.

Education and Experience:

An associate's degree and two (2) years of experience in higher education serving students in the matriculation process, student success programs, or other counseling services; or an equivalent combination of education, training, and/or experience.

Knowledge of:

1. Program offerings related to the attraction and retention of students for academic success.
2. First time student matriculation process and course offerings.
3. Purpose and intent of student educational plans.
4. A diverse range of programs available to students and the community.
5. Methods and techniques of evaluating student assessment tests.
6. Methods and techniques of preparing materials and delivering workshops on topics related to student academic success
7. Applicable federal, state, and local laws, rules, regulations, ordinances, and organizational policies and procedures relevant to assigned area of responsibility.
8. Transfer pathways available to students.
9. Website content development principles.
10. Research practices.
11. Mathematical skills.
12. General business office administrative procedures.
13. Record keeping principles and practices.

Ability to:

1. Provide specialized support to the District's student success programs.
2. Understand, interpret, and apply mandated and District policies, rules, and regulations in assigned program areas.
3. Assist students in navigating through the SEP process.
4. Host and conduct workshops designed to facilitate student success.
5. Coordinate outreach activities in assigned programs.
6. Develop website content for assigned programs.
7. Follow through with students to ensure they are on track, meet class guidelines and maintain college deadlines and document requirements.
8. Prepare educational information materials such as flyers, newsletters, and related documents.
9. Establish and maintain filing, record keeping, and tracking systems.
10. Maintain confidential and comprehensive files and records.
11. Maintains currency in field through participation in external and internal training, conferences, and through other means.
12. Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
13. Exercise independent judgment within general policy, and procedural guidelines.
14. Effectively use computer systems, software applications relevant to work performed, and business equipment to perform a variety of work tasks.
15. Communicate effectively in the course of performing work tasks.
16. Establish, maintain, and foster effective working relationships with those contacted in the course of work.
17. Demonstrate clear evidence of sensitivity and understanding of the diverse academic, socio-economic, disability, and ethnic backgrounds of students, staff, and the community.
18. Provide efficient, high-level customer service to the public, vendors, contractors, and District personnel.

Licenses and Certifications:

None.

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This classification primarily works in an office and standing in and walking between work areas is occasionally required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator. Employees in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 25 pounds.

The essential functions of this classification must be performed by the incumbents with or without reasonable accommodations.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, with no direct exposure to hazardous physical or chemical substances. Employees may interact with upset individuals in interpreting and enforcing departmental policies and procedures.

EXAMPLES OF TYPICAL JOB FUNCTIONS

1. Provides ongoing support and services to students by performing a diverse range of specialized tasks and/or support activities for divisional engagement centers; may develop external relationships within the community to communicate District program offerings to students.
2. Provides support to counselors and students in the development of individual first semester educational plans based on student college placement, surveys, selected major, and/or transfer requirements for all incoming first year students; confirms that students have a Student Educational Plan (SEP) on file and, if not, encourages the development of an SEP.
3. Collaborates with a counselor to verify course selections by students which are best suited to their college majors or transfer requirements based on counselor approved SEP; prepares files, transcripts, correspondence, and reports.
4. Coordinates information workshops and related events; schedules appointments for workshops for counselors; facilitates student orientations and information sessions.
5. Collaborates with a variety of college support services, academic services, and specialized programs to maximize resources and services to students.
6. Creates, implements, and facilitates workshops to support student academic success, including, but not limited to, student success strategies, community building, study skills, resume building, networking, and related topics.
7. Collaborates with counselors to assist with updating counseling materials and website information, including, but not limited to, the student handbook, calendars, schedules, and general counseling handouts for students.
8. Creates, implements, and facilitates outreach activities, including college tours and presentations on District programs and services; develops informational materials such as flyers, newsletters, and brochures; participates in social media outreach.
9. Coordinates and engages in student follow-up activities related to counseling projects and initiatives through phone calls, email, and social media.
10. Provides direction related to college rules and regulations, policies, and procedures; assists students in the enrollment application process; and discusses resources, programs, and services available throughout the District and the local community.
11. Reviews and interprets a variety of college assessment tests; advises and provides assistance to students regarding queries and/or issues pertaining to assessment testing.
12. Plans and oversees the work of student workers and short-term employees, as assigned; provides professional development tools and trainings to student workers on campus diversity and employee expectations.
13. Sets up and maintains electronic databases, files, documents, and student records.
14. Addresses current and incoming student emails regarding articulation, course selection, transfer agreements with four-year universities, and equity program requirements.
15. Participates in District-provided in-service training programs.
16. Performs other related duties as assigned; specific duties not listed does not exclude them for this classification if the work is similar or related.

CONDITIONS OF EMPLOYMENT:

SALARY: Salary grades consist of nine steps. A new employee is normally placed on Step 1 of the grade. Changes in step placement take place on the first day of the first month following the anniversary date of attaining permanent classified employee status until the maximum of the grade is reached.

HOLIDAYS: There are 13 holidays observed each year. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.

VACATION: Employees are granted 12 days of vacation per year through the first five years of service to the District; 15 days after completion of five continuous years of service to the District; and 22 days after completion of 10 continuous years of service to the District. This computation is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.

SICK LEAVE: One day of sick leave for each month of service is granted. This is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months. There is no limit to the number of days of sick leave which may be accrued.

FRINGE BENEFITS: The District provides a health and welfare benefit package for employees and legal qualifying dependents. Those employees working less than full-time and less than twelve months will receive a pro-rata share of the benefit package. The dollar value of the package is a subject of negotiation between the District and the Bargaining Unit.

The work location and assignment within a job classification is determined by the District and may be subject to change.

All offers of employment will be contingent upon the availability of funds and approval by the Board of Trustees.

The Riverside Community College District (the District) fosters and maintains a work environment free from discrimination harassment or retaliation, where all persons are treated with dignity and respect. The District is a proud equal opportunity employer and does not discriminate against any person based on ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law. The District adheres to these principles in all aspects of employment, including, recruitment, hiring, training, compensation, promotion, benefits, discipline and termination. All employees share in the responsibility for fulfilling the District's commitment to equal employment opportunity.

In addition, it is the policy of the District to provide reasonable accommodation to qualified applicants and employees. If you need assistance or an accommodation due to a disability or have inquiries regarding compliance or grievance procedures you may contact the District Compliance Officer and Title IX, Section 504/ADA Coordinator Lorraine Jones as follows:

Lorraine Jones, Ed.D., M.S.W.
District Compliance Officer and Title IX/ADA/504 Coordinator
3801 Market Street
Riverside, CA 92501
lorraine.jones@rccd.edu
951-222-8039.

Work Hours/Work Days for Classified and Hourly Positions Only: 2 Positions: Monday-Thursday 9:30am - 6:00pm & Friday 8:00am - 4:30pm
2 Positions: Monday-Friday 8:00am-4:30pm
Required Applicant Documents:
Resume or Curriculum Vitae
Cover Letter

Optional Applicant Documents:
Letter of Recommendation 1
Associate or Equivalent Transcript
Bachelors or Equivalent Transcript
Masters or Equivalent Transcript

Effective Employment Date: Anticipated Start Date: July 2026
Application Deadline: 05-08-2026

IMPORTANT NOTICES:

Only electronic, on-line applications are accepted. All supporting materials, required or optional, must also be in electronic formats and attached to the electronic, on-line application when applying. Supporting materials are only accepted as Adobe Acrobat (.pdf) or Microsoft Word files and must be less than 2 MB in size.

Interested candidates must apply by the deadline listed above by 8:00 p.m., Pacific Standard Time.

Application Types Accepted: Classified/Management/Confidential Application

To apply, please visit: https://pa379.peopleadmin.com/applicants/jsp/shared/frameset/Frameset.jsp?time=1777661733318





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