Northern California HERC

Media Systems Analyst (Technology Support Services)

Riverside Community College District

Application Deadline. Interested candidates must apply by the deadline listed below by 8:00 p.m., Pacific Standard Time:


Department: Technology Support Svs (R)
Position Type: Support Staff (Classified / Confidential)
College/Campus: District
Physical location of the position: Riverside
Employment Type: Full-Time
Position Length: 12-month
Salary Range: Grade O
Salary Amount: $7,338 - $8,936
Salary Type: Monthly
Is this position categorically (grant) funded? No

Job Description

BASIC FUNCTION:
Provides technical and analytical support to the District's technology support services operations including, but not limited to, streaming media, video conferencing, digital signage, surveillance equipment, audiovisual (AV) programming, and systems engineering design; provides hardware and software support for AV systems; and troubleshoots and repairs AV equipment.

SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from assigned area supervisor. May provide lead direction to temporary staff and/or student workers.

CLASS CHARACTERISTICS
This classification in the Media series is responsible for independently performing professional duties in support of District's multiple technology systems, services, and associated hardware and software.
Employees at this level are required to have broad based knowledge of multiple technology areas, and frequently use tact, discretion and independent judgment and initiative in the performance of their work.
Employees receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the department.

Education:
EDUCATION AND EXPERIENCE:
A bachelor's degree with coursework in information technology, computer science, or a closely related field and (2) years of experience in media, digital media production/distribution, and multimedia operations; or an equivalent combination of education, training, and/or experience.

Experience:
KNOWLEDGE OF:
1. Operations and services of a technology support services department including assessment of media and surveillance technology solutions needed to provide optimal support.
2. Principles, methods, and techniques in the design and operation of hardware, software, and platforms used to deliver streaming media services.
3. Methods and techniques of diagnosing a wide range of hardware and software issues, including the use and application of diverse diagnostic tools.
4. Methods and techniques of designing, installing, and maintaining systems hardware and software for delivery of multimedia and surveillance options.
5. Principles and practices of converting analog content to digital format for electronic delivery.
6. Operational characteristics of hardware and software used in classrooms and departments.
7. Operational characteristics of a wide range of AV and surveillance equipment and components.
8. Multiple programming languages used in technology programs.
9. Principles and practices of technology system security.
10. Server based operating systems and desktop software applications including system standards and protocols.
11. Project planning, prioritizing, and scheduling techniques.

ABILITY TO:
1. Provide professional support to technology systems, hardware, and software, including those used in streaming media, and converting analog content to digital format.
2. Analyze complex user problems, evaluate alternatives, and devise efficient, cost-effective, userfriendly solutions.
3. Collaborate with management and team members to develop and maintain technology solutions for the District's multimedia services.
4. Communicate complex technology application issues clearly to non-technical parties.
5. Prepare clear, concise, and accurate documentation, reports of work performed, and other written materials.
6. Ensure the integrity of systems hardware and software for District classrooms and streaming media.
7. Facilitate end user input to develop a robust AV environment.
8. Evaluate architectural drawings to ensure they meet the District's AV requirements, quality, and standards.
9. Design, develop, manage, and maintain web sites, applications, and content.
10. Utilize appropriate diagnostic and testing equipment to detect and resolve hardware and software issues.
11. Test, diagnose, program, calibrate, and repair assigned electronic systems and equipment.
12. Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
13. Exercise independent judgment within general policy and procedural guidelines.
14. Effectively use computer systems, software applications relevant to work performed, and business equipment to perform a variety of work tasks.
15. Communicate effectively in the course of performing work tasks.
16. Establish, maintain, and foster effective working relationships with those contacted in the course of work.
17. Demonstrate clear evidence of sensitivity and understanding of the diverse academic, socioeconomic, disability, and ethnic backgrounds of students, staff, and the community.
18. Provide efficient, high-level customer service to the public, vendors, contractors, and District personnel.

Licenses/Certifications:
LICENSES/CERTIFICATIONS:
A valid driver's license and proof of insurability may be required to drive a District or personal vehicle.

COMMITMENT TO DIVERSITY:
Candidate must demonstrate clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of community college students, staff, and the community.

CONTACTS:
Co-workers, other departmental personnel, contractors, vendors.

PHYSICAL EFFORT:
Must possess mobility to work in a standard office setting and classroom environment, and to use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in work areas and walking between work areas is required. Employees frequently reach, twist, turn, kneel, bend, stoop,
squat, crouch, grasp, and make repetitive hand movements in the performance of daily duties; operate varied diagnostic tools and equipment, and operate a motor vehicle and visit various District sites. The job involves frequent walking in operational areas to identify problems or hazards or repair equipment, and the ability to climb a ladder exceeding six (6) feet for overhead equipment. Finger dexterity is needed to operate and repair tools and equipment. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 30 pounds or heavier weights with the use of proper equipment and/or assistance from other staff.

ENVIRONMENTAL CONDITIONS:
Employees work in an office, outdoor, and classroom environment, with moderate noise levels and external and controlled temperature environments, and no direct exposure to hazardous physical
substances. Employees may interact with upset individuals in interpreting and enforcing departmental policies and procedures.

Duties and Responsibilities:
EXAMPLES OF TYPICAL JOB FUNCTIONS:

1. Performs specialized duties in all aspects of streaming media for the District, including editing and converting analog video/audio content to digital format for electronic delivery; coordinates and provides technical support to on-demand and live streaming events; collaborates with District Information Services to ensure the efficient delivery of digital content over the network; and archives and manages digital content on District servers and storage arrays in accordance with digital rights
agreements and licenses.
2. Provides technical and analytical support for technology programs in diverse capacities ranging from highly complex user support to technology system implementation and administration; responds to
client service issues using multiple diagnostic techniques; and independently resolves issues or confers with colleagues and management on resolution options.
3. Designs, installs, maintains, repairs, and upgrades streaming media systems and surveillance systems, including servers, storage arrays, storage area networks (SANS), encoders, and specialized equipment.
4. Coordinates the planning, design, engineering, and implementation of new technical systems as well as AV and surveillance technology for District construction projects and initiatives.
5. Responsible for the development of requests for proposals and project management for District AV projects including planning, organizing, coordinating, and directing the completion of specific
projects while ensuring these projects are on time, on budget, and within scope.
6. Provides escalated technical support in the day-to-day delivery of District equipment to labs and classrooms, including computer hardware and software repairs and maintenance; administers, installs,
maintains, repairs, and images computers and laptops.
7. Collaborates on AV technology installations including specifications for room equipment and location; reviews new construction projects to ensure they meet AV standards and provide capacity for expansion; provides technical support for media set-ups and troubleshoots day-to-day incidents; coordinates and maintains equipment inventory.
8. Produces multimedia streaming content in multiple presentations and formats; performs prototype simulations, testing, and demonstrations; serves as part of a team to produce videos and multimedia
applications.
9. Provides support to multiple media areas; designs, installs, maintains, repairs, and upgrades digital signage systems including servers, displays, players, and broadcast channel servers.
10. Administers, maintains, and programs enterprise-level multimedia control systems and wireless presentation technology and equipment, including firmware and software updates.
Duties and Responsibilities - Continued:11. Maintains assigned websites and coordinates, designs, and programs the department's website applications.
12. Assists with hardware and software computer issues as they relate to AV systems.
13. Uses multiple devices to monitor systems to evaluate reliability, conformance to performance metrics, and overall availability; provides status updates to clients and colleagues on technology problem
resolution; implements, tests, and evaluates the effectiveness of solutions; assists in the development and implementation of technology related protocols, policies, procedures, and operating standards.
14. Consults with faculty and staff on system needs, design, and operation aligning to District, college, and AV industry standards; assists with vendor negotiation on the terms, conditions, and prices for
hardware, software, and services.
15. Administers testing center software including maintenance and upgrades as well as test center admission.
16. Coordinates District videoconferences and supports faculty with distance education and webinar systems.
17. Participates in District-provided in-service training programs.
18. Performs other related duties as assigned; specific duties not listed does not exclude them for this classification if the work is similar or related.

CONDITIONS OF EMPLOYMENT:

SALARY: Salary grades consist of nine steps. A new employee is normally placed on Step 1 of the grade. Changes in step placement take place on the first day of the first month following the anniversary date of attaining permanent classified employee status until the maximum of the grade is reached.

HOLIDAYS: There are 13 holidays observed each year. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.

VACATION: Employees are granted 12 days of vacation per year through the first five years of service to the District; 15 days after completion of five continuous years of service to the District; 20 days after completion of ten continuous years of service to the District; and 22 days after completion of 15 continuous years of service to the District. This computation is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.

SICK LEAVE: One day of sick leave for each month of service is granted. This is based on full-time, twelve-month
employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve
months. There is no limit to the number of days of sick leave which may be accrued.

FRINGE BENEFITS: The District provides a health and welfare benefit package for employees and legal qualifying dependents. Those employees working less than full-time and less than twelve months will receive a pro-rata share of the benefit package. The dollar value of the package is a subject of negotiation between the District and the Bargaining Unit.

The work location and assignment within a job classification is determined by the District and may be subject to change.

All offers of employment will be contingent upon the availability of funds and approval by the Board of Trustees.

The Riverside Community College District is an equal opportunity employer and recognizes the need to provide reasonable accommodations to employees with disabilities. For more information, contact (951) 222-8039.

The Riverside Community College District complies with all federal and state rules and regulations and does not discriminate on the basis of ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, ancestry, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law. This holds true for all District employment opportunities. Inquiries regarding compliance and/or grievance procedures may be directed to the District's Title IX Officer/Section 504/ADA Coordinator. Harassment of any employee/student with regard to ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, ancestry, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law, is strictly prohibited. The Title IX Officer, Section 504/ADA Coordinator for the District is Dr. Lorraine Jones, 3801 Market St., Riverside, CA 92501. Telephone Number is: (951) 222-8039.
Work Hours/Work Days for Classified and Hourly Positions Only: Monday - Friday: 9:00 am - 6:00 pm
Required Applicant Documents: Resume or Curriculum Vitae
Cover Letter
Other Document:
Optional Applicant Documents: Letter of Recommendation 1
Letter of Recommendation 2
Letter of Recommendation 3
Other Transcript
Other Document:
Effective Employment Date: Anticipated Start Date: October 2025
Application Deadline: Open Until Filled
Special Comments:*****
IMPORTANT NOTICES:

*It is anticipated that interviews will occur sometime during the 2nd or 3rd week of September.
Please note: The selection process typically concludes within four to six weeks from the closing date. There are, however, exceptions to this general guideline. Status updates will be made throughout the process. Please refer to your account for any updates to the status of your application.

******
* An electronic, RCCD on-line application must be completed to be considered. All portions of the application must be entirely filled out with all information qualifying an applicant for the position. Listing 'see resume' or a similar statement is not acceptable. Only information on the official RCCD application (not resumes) will be considered to determine whether an applicant meets the minimum requirements for the position for which he/she is applying.

* All supporting materials, required or optional, must also be in electronic formats and attached to the electronic, on-line application when applying. Supporting materials are only accepted as Adobe Acrobat (.pdf) or Microsoft Word files and must be less than 2 MB in size.

* An application will not be considered complete unless ALL REQUIRED DOCUMENTS are electronically attached to the application by the Application Deadline date. An incomplete file may subject the candidate to disqualification.

* Paper applications and supporting materials, including letters of recommendation, WILL NOT be accepted! All documents must be submitted electronically with the online application.

* Letters of reference, IF REQUIRED, must be NON-CONFIDENTIAL and submitted electronically when applying on-line.

* Interested candidates must apply by the deadline listed above by 8:00 p.m., Pacific Standard Time.

* The Riverside Community College District does not require testing at the initial application filing period. As you progress through the selection process, you may be required to perform a job-related test based on the needs of the work area for which you are being considered.

* The District will make reasonable accommodations for applicants with disabilities. Applicant should contact Diversity and Human Resources at (951) 222-8595 for assistance.
Application Types Accepted: Classified/Management/Confidential Application

To apply, please visit: https://pa379.peopleadmin.com/applicants/Central?quickFind=61619







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