Northern California HERC

Product Manager â“ Department of Public Safety (DPS)

JOB SUMMARY
The DPS Product Manager provides general oversight of the current and future usage of the DPS application stack. This includes partnering with the business unit to ensure the effective use of the system, coordination of upgrades, and identification of new features that should be evaluated for implementation. The Product Manager will work closely with individuals in DPS to support their effective usage of the products.

PRIMARY JOB RESPONSIBILITIES

• Partner with the product owner to evaluate how to best use technology to meet evolving business requirements and information needs.

• Perform lifecycle management to ensure all applications within the assigned area are well within vendor support requirements.

• Provides tier 2 support; provides assistance with software issues and solutions; designs appropriate software solutions; serves as liaison between departments and information technology services; assists in determining equipment requirements.

• Experience with integrations, understanding of relational databases and a general understanding of basic networking.

• Develops Structured Query Language (SQL) code; installs and tests completed programs and revisions.

• Ensure solutions promote simplification, accuracy and an increasingly higher level of productivity for users. Identify opportunities for process optimization, process redesign, or development of new process/policies.

• Supports a culture of service, process orientation, best practice, and cost-effective management.

• Performs other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent verbal and written communication skills, including the ability to capture and explain goals and objectives to business unit executives as well as functional team members and leaders

• Strong understanding of applications in the assigned applications stack.

• Excellent analytical, collaboration, and facilitation skills.

• Effective at negotiation and being able to drive collaboration through open and transparent discussion of competing priorities for resources.

•  Demonstrated experience in managing relationships and engaging leadership and other stakeholders

MINIMUM QUALIFICATIONS

• Bachelors degree in computer science, information systems or related field; supplemented with 1-3 years of related experience.

• Associates degree accepted with 5+ years of related experience, preferably in higher education or public safety.

PREFERRED QUALIFICATIONS

• Previous product management experience

Full-Time Benefits

Saint Louis University offers a robust benefits package, such as tuition remission benefits for full-time employees and their dependents, comprehensive health coverage, generous retirement plans, and paid time off. Additionally, employees enjoy an inclusive community, wellness programs, and various discounts, all reflecting the universitys commitment to their well-being and success.

Remote/In-person Expectations

• This position will require the individual to work in the office (St. Louis, MO) with a hybrid work schedule.

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About Saint Louis University

Saint Louis University(SLU) is a private, co-educational Jesuit university located in St. Louis, Missouri, United States. Founded in 1818 by the Most Reverend Louis Guillaume Valentin Dubourg SLU is the oldest university west of the Mississippi River. The University has campuses in St. Louis, Mo. and Madrid, Spain. SLU values academic excellence, life-changing research, compassionate health care, and a strong commitment to faith and service. For nearly 200 years, the University has gone beyond teaching facts and figures, encouraging students to form ideas and identities. Today, SLU students are nearly 14,000 strong. The University has invested vast resources to advance academic programs and enhance the student experience. SLU also is a major research institution where premier researchers tackle local and global challenges. And the University's commitment to community service has earned it national acclaim and bolstered its status as a character-building college.

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