Northern California HERC

We are seeking a Clinical Department Administrator in the Department of Otolaryngology - Head and Neck Surgery. This department provide a comprehensive clinical practice encompassing multiple clinical divisions representing the full spectrum of otolaryngology subspecialties. The Administrator partners closely with departmental leadership to support the clinical, academic, and research missions within a complex academic medical center environment and across affiliated hospitals and clinical practice sites. The Administrator reports directly to the Department Director 'Department Chair' and collaborates with senior executive leadership within the School of Medicine and Johns Hopkins Health System. The role provides direct supervision of Assistant Administrators and other operational leaders and maintains indirect oversight of all non-physician personnel within the department.

The Clinical Department Administrator is responsible for collaborating with the department director and others for the strategy, oversight and implementation of the day-to-day operations of a clinical department, except for those policies, practices and activities that directly involve professional medical judgment. The Clinical Department Administrator is directly responsible to the director and SOM and/or JHHS executive leaders. The Clinical Department Administrator, with the department director, plans, directs, monitors, coordinates, controls, and evaluates the operations of the department’s clinical, academic and research programs and activities. The Clinical Department Administrator develops, recommends, and implements the department’s operational plan and assists the department in determining its immediate and long-term strategic plan. The Clinical Department Administrator is responsible for maintaining liaison with all levels of administration of the School of Medicine and the affiliated entities utilized by the department’s faculty.

Overall, the Clinical Department Administrator is responsible for oversight, maintenance and growth of the department’s clinical, research and academic operations and the administrative and financial support structures required.

Specific Duties & Responsibilities

Financial Management and Analytics

• Oversee financial operations and analytics for the department.
• Develop a financial model which is reviewed and updated annually.
• Create a transparent budget plan.
• Develop a financial reporting plan for all faculty and non-faculty clinicians.
• Manage the long-range financial development and management of the department.
• In conjunction with departmental leadership, determine the allocation of resources to practice development, fringe benefits, and current income for practice members.
• Oversee the development of analytics-driven operations.

Operations Management

• Ensure the provision of quality health care services by the acquisition, utilization, and organization of resources (human, financial, and physical).
• Develop improved management techniques and practices.
• Oversee and be accountable for clinical operations.
• Provide direction to supervisory personnel in establishing department philosophy and objectives related to staffing and performance standards, policies and procedures, and compliance with government regulations.
• Provide oversight to the department’s professional fee billing unit and assist physician directors in managing the staff in the clinical areas.
• Responsible for space management.
• Manage communication that informs staff of organizational policies and major decisions.
• Initially handle complaints from clients such as services and billing, among others, and refer problems to appropriate personnel.
• Oversee quality improvement and patient satisfaction.
• Ensure adequate communication within the organization, department, and to necessary stakeholders.
• Be accountable for departmental and organizational projects in concert with internal and external stakeholders.
• Resolve administrative problems and keep lines of communication open with staff to ensure high employee morale and a professional, positive practice atmosphere.
• Ensure compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies.
• Continually monitor operations, programs, and physical properties.

Program Planning/Expansion

• Participate in charting and implementing the department’s mission in response to the changing needs of the internal and external environments.
• Recommend, develop, and update strategic long-term plans for the development of the department which support the organization’s philosophy and goals and present to leadership for approval.
• Participate in the planning of fee-setting and organizational policy on non-medical issues.
• Ensure adequate information systems development and management.
• Supervise review and selection of new facility locations. Devise, approve, and monitor related contracts.
• Work closely with others to identify, explore, negotiate, approve, and procure other practice building opportunities.

Human Resources

• Oversee workforce issues for faculty and staff.
• Oversee appointment and salary package development for faculty.
• Partner with SOM, JHU and JHHS HR and collaborate with departmental HR practitioners.
• Support the systems needed for recruitment, development, evaluation, and retention of clinical and non-clinical personnel.
• Approve faculty and staff positions in accordance with strategic vision.

Advisory/Leadership

• Devise reports and policy statements, present them to the Director, implement and monitor approved policies and practices.
• Act in an advisory capacity to Director on non-medical issues.
• Inform the Director of current trends, problems and activities to facilitate policy making.
• Other duties as assigned.

In addition to the duties described above

Operational Scale and Complexity

• Oversight of approximately 177 staff members across clinical, administrative, and research functions.
• Management and oversight of an annual departmental operating budget of approximately $50M.
• Coordination of operational activities across multiple clinical sites and hospital partners.

Financial and Administrative Leadership

• Oversight of the department’s professional fee billing office and key revenue cycle processes.
• Financial planning, reporting, and analytics to support departmental leadership decision-making.
• Collaboration with financial, legal, and administrative partners on operational initiatives and contractual matters.

Faculty and Organizational Infrastructure

• Supports the department’s academic mission through the development and maintenance of faculty management information and reporting systems, ensuring effective tracking and reporting of faculty activities, resources, and performance metrics.

Strategic Partnerships and Community Engagement

• Works with the Director on interactions with affiliated hospitals, external health organizations, government entities, and third-party payers.
• Supports initiatives that strengthen the department’s relationships within the broader health care community and enhance patient access, satisfaction, and service delivery.

Strategic and Facilities Planning

• Provides input on evaluation and planning of new clinical locations.
• Oversight of facility planning, renovations, and related contractual activities.
• Provides input on identification and development of practice expansion opportunities.

• Bachelor’s Degree in finance, accounting, business, health care administration or related field.
• Ten years of progressively responsible professional-level administrative and financial experience related to monetary or non-monetary resources of a clinical department, including financial management experience (e.g., planning, directing, monitoring, organizing, and controlling monetary and non-monetary resources.).

• Supervisory experience.

• MBA, MHA, MPH or other related field strongly preferred.

**The Department of Otolaryngology-Head and Neck Surgery at Johns Hopkins is defined by a storied legacy of clinical innovation, thoughtful leadership, scientific discovery, and unwavering commitment to patient-centered care. For more than a century, our faculty have helped shape the very foundations of otolaryngology, advancing the field through pioneering research, multidisciplinary collaboration, and excellence in surgical training. Our mission remains focused on delivering world-class care, driving transformative research, and educating the next generation of leaders who will define the future of head and neck surgery. As we embark on a national search for a Clinical Department Administrator, we seek a strategic partner who will help sustain and elevate our position as an exemplar of excellence-ensuring that our department continues not only to set the standard, but to reimagine how otolaryngology is practiced for years to come.

Classified Title: Administrator - Clinical   
Role/Level/Range: L/05/LH  
Starting Salary Range: $127,300 - $223,000 Annually ($175,000 targeted; Commensurate w/exp)
Employee group: Full Time 
Schedule: Monday - Friday, 8:00am - 5:30pm 
FLSA Status: Exempt 
Location: School of Medicine Campus  
Department name: SOM Oto General Administration   
Personnel area: School of Medicine 

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About Johns Hopkins University

The Johns Hopkins University (JHU) was founded in 1876 as the nation's first research university, dedicated to bringing the benefits of discovery to the world. JHU is the largest private employer in Baltimore and Maryland, making a large economic impact in the city and state. We enroll more than 30,000 full- and part-time students across ten academic divisions, offering in-person and remote learning in over 400 programs. Not only are we located in Baltimore, but we also have a presence in Washington, D.C.

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