Northern California HERC

Police Dispatcher (Police Dispatcher I) , University Police

California State University, San Bernardino

Job no: 557958
Work type: Staff
Location: Southern California|San Bernardino - San Bernardino Campus
Categories: Bargaining Unit|Unit 8 - SUPA - State University Police Association,Appointment Type|Temporary,Job Search Category/Discipline|Safety,Workplace Type (Exclude Inst Fac)|On-site (work in-person at business location)

Under general supervision, independently perform a full range of standard dispatch duties on rotating shifts. The incumbent will receive information, complaints, requests and signals from a variety of communication equipment. The incumbent will accurately evaluate information and situations, determine a proper course of action, and disseminate information to appropriate personnel. The incumbent will handle police, parking, and other types of radio traffic, maintain all information in a computer-aided dispatch system (CAD), and perform other classification related duties as assigned.

Job Summary:

Under general supervision, independently perform a full range of standard dispatch duties on rotating shifts. The incumbent will receive information, complaints, requests and signals from a variety of communication equipment. The incumbent will accurately evaluate information and situations, determine a proper course of action, and disseminate information to appropriate personnel. The incumbent will handle police, parking, and other types of radio traffic, maintain all information in a computer-aided dispatch system (CAD), and perform other classification related duties as assigned.

Responsibilities:

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  Ability to use applicable computerized and automated dispatch and law enforcement systems to operate and monitor radio and communication equipment in accordance with Federal Communications Commission (FCC) regulations, and to dispatch units to emergency and non-emergency calls.
  

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  Regular use of judgment and discretion is necessary to set priorities for service calls.
  

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  Ability to read maps and floor plans to identify locations where assistance is needed; makes rapid determinations as to availability and proximity of the nearest emergency personnel and equipment; monitors the location and status of units in the field.
  

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  The incumbent assigns field personnel through the use of the computer aided dispatch system (CAD) system.
  

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  Receives and transmits information to units in the field.
  

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  Elicits and records pertinent and accurate information and uses judgement and discretion to rapidly assess the nature and priority of the information and the necessary response.
  

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  Keeps the Watch Commander informed of situations involving officer safety and dispatches personnel according to operational needs.
  

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  Notifies other jurisdictions or public safety agencies upon officer, supervisor or Watch Commander request.
  

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  Disseminates notifications to University administration and community.
  

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  Incumbent monitors radio transmissions from other law enforcement agencies and responds to requests for emergency assistance.
  

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  Maintains working knowledge of City and University geography and streets to provide directions to officers in the field.
  

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  Interpret various laws, regulations, written policies and procedures to successfully apply and adhere to them.
  

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  Makes inquiries into county, state and federal national computer data banks to obtain information requested by officers or other law enforcement personnel.
  

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  Enters, updates and retrieves information on wanted persons, stolen property vehicle registration, stolen property/vehicle and other information from computer and teletype networks.
  

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  Sends, receives and decodes teletype information. Under general supervision, may perform matron duties on occasion, includes but is not limited to responsible for the well-being and safekeeping of lost or abused children, or other individuals brought into the station; performs clerical duties as they relate to the service of the public and to the maintenance of police records.
  

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  Operates digital surveillance video data when requested.
  

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  Tests and inspects equipment as required.
  

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  Reports faulty equipment to Supervisor.
  

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  Maintains and updates after hours call outs for the campus.
  

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  Operate other telecommunication equipment such as Live Safe, Rave, Gems, Blackboard connect, Informacast, satellite phone and alarm monitoring system.
  

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  Provide administrative support to the department.
  

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  Provide other classification related duties as assigned
  

Minimum Qualifications:

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  Entry to the first level within this classification typically requires one year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years and a high school diploma or equivalent. Essential entry qualifications require the ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively, and learn the use of applicable automated dispatch and law enforcement systems and databases.
  

Required Qualifications:

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  Working knowledge of legal codes, requirements, procedures, and techniques for receiving complaints and calls for service and for dispatching and communicating with campus officers in the field.
  

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  Ability to effectively converse using police radio systems.
  

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  Working knowledge of public safety-related agencies and the respective communication protocols.
  

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  Achievement of the P.O.S.T. Dispatcher certificate.
  

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  Working knowledge of and ability to use applicable computerized and automated dispatch and law enforcement systems and databases to enter, research and retrieve data as necessary.
  

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  Ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decisions in routine, non-routine, and emergency situations.
  

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  Working knowledge of geographical layout and ability to read maps and floor plans to provide directions to officers in the field.
  

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  Ability to accurately interpret written policies, follow oral and written instructions, and transfer information.
  

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  Ability to provide clear and concise verbal directions quickly and accurately.
  

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  Ability to present and summarize information in a variety of written formats, using clear and concise language.
  

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  Ability to establish and maintain effective working relationships, interact with all members of the campus community and public and maintain composure in highly stressful situations or when dealing with difficult individuals.
  

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  Ability to maintain the confidentiality of sensitive information.
  

Preferred Qualifications:

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  P.O.S.T. approved and certified candidates are desired.
  

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  Ability to quickly and calmly, while exercising good judgment in emergency situations, follow oral and written procedures, rules of the FCC and 10-Code.
  

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  Ability to work with a diverse group of people.
  

Special Conditions

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  Candidates must pass a Cooperative Personnel Services Dispatcher Test unless they possess a P.O.S.T. Dispatcher certificate.
  

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  Incumbents must have completed or be able to attend and successfully complete the Police Officers Standards and Training (P.O.S.T.) Dispatcher Course.
  

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  Incumbents who, upon hire, do not possess a P.O.S.T. Dispatcher Certificate also will be required to pass a written test related to essential dispatching skills.
  

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  Additionally, incumbents must successfully pass supplemental P.O.S.T. requirements for dispatchers such as a background check, physical and psychological examinations, drug testing, and related requirements.
  

License/Certifications:

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  Valid CA Driver's License
  

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  Incumbents must have completed or be able to attend and successfully complete the Police Officers Standards and Training (P.O.S.T.) Dispatcher Course.
  

Compensation and Benefits:

The salary offered will take into account internal equity and experience among other factors.

Initial salary step placement will be Step 1 - $4,611 per month for qualified candidates.

CSU Classification Salary Step Range: $4,611 - $6,718 per month (Step 1 - Step 20)

The application deadline is May 20, 2026 at 11:55PM

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Non-Exempt/Temporary (up to one year with the possibility of further renewal)

Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

Working Hours: Three 12-hour shifts, with one 8-hour shift every other week

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Drivers License Check

Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Campus Security Authority

This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act

Learn more about working at the California State University and the impact of our mission


Applications close: Thu, 21 May 2026 06:55:00 GMT

To apply, please visit: https://careers.pageuppeople.com/873/sb/en-us/job/557958









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