Northern California HERC

Job Description

Grow your career at Cedars-Sinai!

At Cedars-Sinai, we're motivated by a collective spirit of innovation and the challenge to continuously improve. Above all, we share a real passion for helping others. Day after day, from department to department, our people give their all to create a community unlike any other. This is just one of the many reasons U.S. News & World Report has named us one of America?s Best Hospitals-and now we invite you to join us and make a difference every single day in service of this outstanding work - excellence and innovation in patient care, research, and community service. From working with a team of dedicated professionals to using state-of-the-art facilities, you?ll have great resources to do something incredible-for yourself, and for others

What will you be doing in this role?

The Lobby Services Associate performs a full range of customer service duties to ensure that visitors are greeted and provided all information vital for efficient patient and visitor experience.

Job Duties and Responsibilities:

• Provide information, wayfinding tools and literature to visitors. Answer and direct phone calls and route inquiries to other departments in the organization or supervisor as appropriate. May collaborate with other departments and/or resources to ensure a positive visitor experience.
• Greet and work with all visitors as they arrive or exit. Acquires vital information to provide appropriate informative assistance back to all visitors, including securing transportation.
• Ensure that visitors and/or patients reach their destination by providing directions, instructions and/or directly escorting them safely across the campus.
• Maintain lobby and/or office area by ensuring all informative literature is available and that area is kept clean and professional.
• Conducts screening protocols in alignment with CDC and CDPH guidelines.
• Processes visitors according to current visitation guidelines utilizing visitor management software program. 
• Conducts patient lookups utilizing CS Link.
• Provides patient escorts for procedure patients.
• May help triage patients according to organizational guidelines.

Qualifications

Education:

• High School Diploma/GED - required

Experience:

• One (1) year of customer service and/or front desk experience required. 
• Three (3) years of experience preferred.

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About Cedars-Sinai Medical Center

Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major teaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competi...tive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.

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