Northern California HERC

ABOUT STANFORD AND RESIDENTIAL & DINING ENTERPRISES (R&DE):

Stanford University is one of the world's leading teaching and research universities. Founded in 1891, Stanford's mission is to create and share knowledge and to prepare students to be curious, to think critically, and to contribute to the world. With world-class scholars and seven schools located together on a single campus, Stanford offers academic excellence across the broadest array of disciplines including business, education, engineering, humanities and sciences, law, medicine, and sustainability. It also is an engine of innovation, blending theory and practice to move ideas and discoveries from labs and classrooms out into the world. Stanford strives to foster a culture of expansive inquiry, fresh thinking, searching discussion, and freedom of thought - preparing students for leadership and engaged citizenship in the world. The university is located between San Francisco and San Jose in the heart of California's Silicon Valley, on a scenic 8,180-acre campus.

Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the university by providing high-quality services to students and other members of the university community. R&DE has an annual operating budget of $400M, operates 24/7/365, and oversees a $3B asset portfolio comprising over 7 million square feet--one-third of the campus footprint. R&DE provides housing for 16,000 students and dependents, serves 8 million meals annually at 48 student dining venues and 32 culinary enterprises. In addition, R&DE provides executive services, conference operations, and guest lodging. R&DE is a talented and diverse team of 1,200+ who comprise the following divisions: Student Housing Operations & Stanford Conferences; Stanford Dining and Hospitality & Auxiliaries; Maintenance Operations and Capital Projects; and a team of R&DE strategic business partners--Finance & Administration, Information Technology, Human Resources, and Strategic Communications and Marketing.

"Students (Customers) First" is R&DE's mantra and its strategic goals reflect its commitment to delivering service excellence to the campus community. R&DE's belief is "students are never an interruption in our day; they are the reason we are here."

R&DE's dedication to promoting fair treatment, access to opportunities, and a positive work environment is reflected in its essential priorities and efforts for cultivating a culture of operational excellence as a foundational cornerstone. R&DE is committed to creating and sustaining inclusive excellence where all staff feel a sense of belonging and are empowered to thrive.

R&DE STUDENT HOUSING OPERATIONS:

The R&DE Student Housing Operations division is comprised of Graduate Housing, Undergraduate Housing, and R&DE Student Housing Assignments. The mission of R&DE Student Housing Operations (SHO) is to assign and provide students and guests a clean, well-maintained, safe, sustainable, and comfortable home in a residential environment that optimizes opportunities for academic enrichment and personal growth. R&DE SHO provides a welcoming home where students and other residents feel comfortable, safe, and secure. A home that supports community building, engagement, and academic success.

This role is designated as essential and requires incumbents to report to work onsite. Telecommuting is not available for this role.

JOB PURPOSE:

Under the direction of the Off-Campus Operations Manager (OOM), the Off-Campus Housing Inspector will coordinate the maintenance and general repair of assigned apartments in R&DE's Off-Campus Subsidized Housing (OCH) program, and he/she will serve as a local liaison to several property managers, as well as to other Residential & Dining Enterprises (R&DE) division staff.

The Off-Campus Housing Inspector will perform specialized, diverse work activities and coordinate solutions, under limited supervision, solely supporting the operations, maintenance, repair, upkeep, inventory tracking, and refurbishing activities related to the apartments in R&DE's Off-Campus Housing program. This is an individual contributor role.

Facility Management:

Coordinate the day-to-day operations of OCH portfolio including inspections, oversight of building work order input and completion, acting as liaison to property managers, and advocating on behalf of residents.

Coordinate Office of Accessible Education (OAE) facility changes and modifications for students residing at apartments in the OCH portfolio.

Prepare student residences after departure to new arrival through inspections, cleaning, vendor management, work orders, and final inspections.

Scheduling and other operations that are necessary for success. Partner and communicate with other departments within R&DE, external departments within Stanford, and external clientele to manage resident housing needs.

Provide prompt follow-through on actionable health and safety issues.

Provide for emergency response to conditions which cause damage to facilities. This could include water, fire, or other emergency situations. Work with campus partners for any student and service relocations necessary to maintain operations.

Communication:

Interact and communicate in an effective and timely manner with students/residents through in-person, phone, or electronic media. Use appropriate communication methods for requests which are urgent and timely. Follow-up with facility needs and requests presented by these stakeholders.

Partner and work collaboratively with Housing Service Center staff in the area and provide effective communication regarding occupancy, keys, day-to-day operations, room conditions, work orders, cleaning schedules, etc.

Communicate with supervisor and R&DE administration about any urgent or life- or injury-threatening conditions within facilities.